Gonika Gonika

• Provide contract and invoice updates and serve as a liaison between the Tax Investment Management Team, the Global Tax COO, and the third-party vendor.

• Offer administrative help for any additional ad hoc initiatives that come up in the department.

• Expertise with handling all aspects of payments, including wire transfers and ACH,BACS as well as domestic as well as global FX payments.
• Work in close partnership with product owners to ensure business,software and information requirements are sufficiently documented.
• Devised credit and repayment plans for secure finance management.
• Reconciled all company accounts, including credit cards and expenses.
• Compiled records for audits to facilitate smooth and complete reviews.
• Posted journal transactions and cash receipts on sales ledger.
• Followed up monthly statements with courtesy calls to customers.
• Analysed financial statements to identify client viability and risk.
• Received debit and credit card payments by phone.
• Monitored outstanding balances and followed up payments.
• Co-Ordinating across business and control functions on supporting analysis and requirements & implementation.
• Produce monthly customer statements and statutory accounts.
• Investigating and record feature requirements as user stories, paying attention to the specifics of each requirement while keeping an eye on the overall needs of the product.
• Drive data analysis across multiple platforms to support the provision of accurate data for the modeling team.

• Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
• Prepared healthy meals with additional mealtime planning, feeding and support.
• Provided attentive first-hand care, comfort and safety to patients.
• Assisted with medicine and stock counting, ordering and replenishing.
• Positioned, lifted and transported patients with limited mobility.
• Maintained confidentiality and compliance standards for optimised patient care.

• Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
• Analysed complex data sets and studied impacts on business growth and operational efficiency.
• Collaborated with cross-functional teams to implement operational improvements and business strategies.
• Spearheaded risk assessments, identifying potential challenges and opportunities with key initiatives.
• Applied strong analytical skills to translate business requirements into effective technical solutions.
• Produced written documentation and visual presentations to report data to influence key stakeholders.
• Processed invoices and payment runs with complete accuracy.
• Analysed reporting to reconcile transactions, accounts and ledgers.
• Designed and implemented business solutions to align with objectives and industry best practices.
• Drive Business analyst as a clear set of deliverables they are align to business outcomes , project objectives and business strategy.

• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for call centre staff.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Auditing the call and give feedback to floor agents.