Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
OperationsManager
Goncalo Albuquerque

Goncalo Albuquerque

Operations Excellence- UK
London

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Hotel Bar Manager

Hotel Pestana Palace
Lisbon
2018.01 - 2018.06

Events Team Coordinator

Hotel Pestana Palace
Lisboa
2018.06 - 2019.11

Restaurant Manager

Aubaine
London
2020.01 - 2020.12

Multi-Site Manager

Weezy
London
2021.01 - 2022.01

Operations Excellence

Getir
London
2022.01 - 2023.03

Health & Safety Specialist:

  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Developed and implemented safety policies and procedures to promote workplace safety.
  • Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.
  • Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.



Excellence Department (Project Development) :

  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Optimized business and management practices to improve all facets of project development and execution.
  • Conducted trips expand business outside the UK, overseeing the researches prior to beginning of new projects.
  • Defined project scopes, cost estimates and schedules.
  • Devised processes to boost long-term business success and increase profit levels.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Introduced new methods, practices, and systems to reduce turnaround time. ( owner and creator of Getir UK Standard Operations Procedures)
  • Managed projects while defining scopes, establishing schedules and estimating expenses.
  • Analyzed project performance data to identify areas of improvement.



Fleet Department (Project Development) :

  • Responsible of launching an entire new tracking,cost,suppliers,mechanics,KPI's system for the Fleet Department UK
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Assessed vendors to confirm business and labor practices aligned with company standards.
  • Kept contractors and labor practices in compliance with the company
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Completed projects by effectively delegating tasks and overseeing employee performance.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Generated daily reports detailing suggested process improvement initiatives to inform management.
  • Proactively identified and solved complex problems that impacted management and business direction.

Education

BBA - Business Administration And Management

Nova Business School
Lisbon
2016.01 - 2019.07

Skills

    Effective leader

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Software

Excel

Microsoft Office

Google Systems

Slack

Intercom

Notion

HiBob

Zendesk

Pleo

Tookan

Odoo

Intercom

Workable

Miro

Workforce

Jira

Alert 65

Trail

Loom

Interests

Fashion

Surf

Music

Travel

Meeting new people

Art

Dancing

Timeline

Operations Excellence

Getir
2022.01 - 2023.03

Multi-Site Manager

Weezy
2021.01 - 2022.01

Restaurant Manager

Aubaine
2020.01 - 2020.12

Events Team Coordinator

Hotel Pestana Palace
2018.06 - 2019.11

Hotel Bar Manager

Hotel Pestana Palace
2018.01 - 2018.06

BBA - Business Administration And Management

Nova Business School
2016.01 - 2019.07
Goncalo Albuquerque Operations Excellence- UK