Hongchen Quan

• Managing a warehouse of over 3,000 products. And supplying 4 shops in Knightsbridge, Chelsea, Marylebone and Hampstead, London. Replenishing stock for each shop on a weekly basis.
• Produced statistical reporting to analyse stock levels and movements.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Achieved daily auditing targets, working with pace and precision to effectively check stock accuracy.
• Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
• Kept accurate stock records using warehouse inventory management software.
• Improved warehouse layout to maximise storage space.
• Submit reports of out-of-stock products to supervisors pending factory production.

Participate as a volunteer in the promotion of Shen Yun tickets. Answer customers' questions professionally and courteously with excellent service.

Supported cultural table activities in shopping centres. Use brush calligraphy to write out clients' English names in Chinese using calligraphy.

Make reservations while meeting the client's budget. Communicate reservation confirmations to guests by postal and email.

• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.