Golam Kabir
London,Tower Hamlets
Summary
Resourceful professional with extensive experience in tenant management and customer relations. Resolves disputes efficiently, ensuring high levels of tenant satisfaction while negotiating favourable lease terms. Cultivates positive relationships through effective communication and problem-solving.
Overview
23
23
years of professional experience
Work History
Student Consultant
UNICOL GEC LTD
Swansea
09.2017 - Current
- Coordinated and managed curriculum development and course catalogue entries, supporting accurate and timely provision of course information.
- Reviewed current programmes to identify curriculum gaps, providing detailed recommendations for revised and new programmes.
- Connected students with information and resources to promote academic progress and empowered students to explore new interests.
Landlord
First Construction
Swansea/London
09.2008 - Current
- Oversaw property showings, providing detailed information and answering potential tenant queries.
- Resolved tenant issues and disputes efficiently, maintaining high levels of tenant satisfaction.
- Negotiated favourable lease terms and conditions, maximising value for both landlords and tenants.
Driver
Self Employed
Swansea
07.2008 - 09.2023
- Used safe driving practices at all times when operating vehicles.
- Planned best, safest and most efficient routes for journeys using navigational systems and maps.
- Safely transported passengers to destinations, adhering to strict time schedules and road regulations.
Owner
First Cab
Swansea
09.2010 - 09.2017
- Delivered excellent customer service when interacting with clients.
- Carried out vehicle maintenance, oil checks and assessed tyre pressure before long journeys.
- Led a team of employees, fostering a culture of excellence, teamwork, and continuous improvement.
Owner
SA1 Tandoori
Swansea
09.2005 - 07.2008
- Cultivated a loyal customer base by delivering exceptional after-sales support and handling complaints effectively.
- Managed financial accounts, including budgeting, forecasting, and tax compliance, to optimise fiscal performance.
- Optimised supply chain operations, reducing costs and improving product availability.
Owner
Cardamom
Swansea
09.2004 - 09.2005
- Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
- Cultivated a loyal customer base by delivering exceptional after-sales support and handling complaints effectively.
- Led a team of employees, fostering a culture of excellence, teamwork, and continuous improvement.
Kitchen Assistant
Harvester
London
09.2003 - 09.2004
- Assisted chefs by preparing simple salads, sandwiches and sides.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Education
CCN1 - Gas Safety
E10 Gas
London01-2025
Certificate of Higher Education - Motor Technician
IMI
London01-2024
Higher National Diploma - Advanced Motor Vehicle
Gower College
Swansea01-2007
Bachelor of Arts - Political Science, English, Bangla, Physics, Economics
Beanibazar Government College
Dhaka01-1999
Skills
- Customer relationship management
- Risk assessment
- Team leadership
- Audience engagement
- Public speaking
- Community engagement
- Safe driving practices
- Hand tool operation
Languages
English
Advanced
C1
Bengali
Proficient
C2
Hindi
Proficient
C2
Urdu
Upper Intermediate
B2
Timeline
Student Consultant
UNICOL GEC LTD
09.2017 - Current
Owner
First Cab
09.2010 - 09.2017
Landlord
First Construction
09.2008 - Current
Driver
Self Employed
07.2008 - 09.2023
Owner
SA1 Tandoori
09.2005 - 07.2008
Owner
Cardamom
09.2004 - 09.2005
Kitchen Assistant
Harvester
09.2003 - 09.2004
CCN1 - Gas Safety
E10 Gas
Certificate of Higher Education - Motor Technician
IMI
Higher National Diploma - Advanced Motor Vehicle
Gower College
Bachelor of Arts - Political Science, English, Bangla, Physics, Economics
Beanibazar Government College