Gokulakrishnan Rajesh

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.utes or conflicts.the

• Assessed the of each client and recommended appropriate services and resources.
• I've monitored the case progress for timely completion and compliance with applicable regulations.
• Established trusting relationships with clients, fostering open communication and rapport building.
• Assessed and evaluated clients' needs, determined service eligibility, and developed individualized plans.

Professional at HCL: Customer-Focused IT Services
• Handles phone interactions and banking inquiries.
• Ensures excellent service delivery.
• Proficient in problem-solving and customer satisfaction.
• Complies with banking regulations.
• Passionate about seamless support and customer experience enhancement.

• Employee Progress and Service Experience
• • Started as a crew member, quickly rose to Customer Care Representative.
• • Recognized as Employee of the Month for outstanding performance.
• • Experienced in handling customer inquiries, resolving complaints, and ensuring positive dining experience.
• • Experienced in handling customer inquiries, resolving complaints, and ensuring a positive dining experience.

Volunteer Experience at Marie Curie
• Deepened appreciation for kindness and compassion.
• Reinforced belief in community support.
• Witnessed firsthand individuals' collective assistance.
• Made a meaningful difference in others' lives.

Internship Experience with Generation Innovation
• Explored company operations.
• Developed professional skills.
• Gained insight into business operations.
• Enhanced understanding of teamwork and problem-solving.
• Prepared for future career opportunities.

Role at St. Vincent de Paul in Belfast:
• Supported individuals and families in need.
• Assisted with community outreach, donations, and support services.
• Deepened understanding of social care.
• Strengthened communication skills.
• Reinforced compassion and community giving.