Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gokul Udayan

London

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

7
7
years of professional experience

Work History

Hospitality Assistant

San-Carlo Chiccati
08.2022 - 07.2023
  • Handled back-of-house administrative tasks with precision and care
  • Managed front-of-house operations effectively and efficiently
  • Used outstanding communication and relationship-building abilities to provide warm, friendly customer care
  • Worked collaboratively with hospitality teams to deliver exceptional service from customer arrival to departure
  • Handled customer complaints calmly and professionally, seeking positive, mutually beneficial outcomes.

Customer Service Executive

Argos LFC Royal Park
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.

Sales Manager

Blue Cloud petrol station
01.2021 - 12.2021
  • Created strategic sales plans, designed to increase sales, customer loyalty and market awareness
  • Monitored sales team performance and provided training to help reach targets
  • Managed a team of Blue Cloud sales representatives, resulting in a 31% increase in monthly sales
  • Implemented cost-saving measures, resulting in a 5% reduction in expenses
  • Developed and executed strategic plans to improve departmental performance, resulting in a 10% increase in productivity.

Customer Service Assistant

Indico Airlines
12.2016 - 06.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and faster response times.
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.

Education

Masters of Business Administration - Leadership

University of West of Scotland, London Campus
London, United Kingdom
06.2023

Bachelor Degree - History

University of Kerala
Kerala, India
03.2020

Diploma in Airport Management And Customer Care - Airport Management And Customer Care

Beon Academy
Delhi, India
03.2017

Skills

  • Leadership
  • Team building
  • Planning
  • Problem-solving
  • Goal-oriented
  • Motivating
  • Communication
  • Time management
  • Conflict-resolution
  • Empathy
  • Public speaking
  • Project management
  • Digital communication
  • Foreign languages
  • Spreadsheets
  • Point-of-sale systems
  • Programming languages

Languages

English
Hindi
Malayalam

Timeline

Customer Service Executive

Argos LFC Royal Park
11.2023 - Current

Hospitality Assistant

San-Carlo Chiccati
08.2022 - 07.2023

Sales Manager

Blue Cloud petrol station
01.2021 - 12.2021

Customer Service Assistant

Indico Airlines
12.2016 - 06.2017

Masters of Business Administration - Leadership

University of West of Scotland, London Campus

Bachelor Degree - History

University of Kerala

Diploma in Airport Management And Customer Care - Airport Management And Customer Care

Beon Academy

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Gokul Udayan