Gokul Ashokan
United Kingdom
Summary
Results-oriented HR Professional with 4 years of experience and a CMI Level 7 qualification. Expertise in implementing HR strategies that optimize employee performance and contribute to organizational growth. Proven ability to navigate complex HR challenges, including talent acquisition, employee relations, and performance management. Dedicated to fostering a high-performing and engaged workforce.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Front of the House Leader
Pret A Manger
Edinburgh
07.2024 - Current
- Oversaw the daily operations of a high-performing store generating over £19,000 in daily sales, ensuring exceptional standards in customer service, product quality, cleanliness, and overall store presentation.
- Led and managed team of 6–8 staff members per shift, fostering seamless collaboration, strong communication, and high-performance culture during peak and off-peak hours.
- Took full ownership of waste management, implementing precise stock rotation and production forecasting methods that reduced daily product waste by over 30%, directly contributing to increased profitability and sustainability.
- Monitored sales data and product demand trends to optimize inventory use and minimize spoilage, achieving waste-to-sales ratio consistently.
- Supervised cash handling procedures, ensuring 100% accuracy in daily cash reconciliations and eliminating discrepancies across all shifts.
- Trained and mentored new staff, improving onboarding efficiency and ensuring team members reached full role competency within 2 weeks, reducing training time by 25%.
- Coordinated between kitchen and front-of-house teams to streamline operations and reduce order delays by approximately 40%, ensuring timely service even during peak trading periods.
- Developed and managed shift schedules to ensure optimal staff coverage, achieving 98% on-time service rate across all operating hours.
- Proactively handled customer complaints, consistently turning negative experiences into positive outcomes.
- Played an active role in regular staff meetings, providing actionable insights that directly led to improvements in service efficiency, employee morale, and operational consistency.
- Maintained rigorous hygiene and cleanliness standards in all customer-facing areas, ensuring compliance with health and safety regulations and supporting positive brand image.
Assistant Manager - Human Resources
Raymond Ltd
Mumbai, India
07.2022 - 07.2023
- Directed end-to-end requisition and recruitment processes, effectively leading team of 4
- Strategied with internal stakeholders to forecast hiring needs and developed robust talent pipeline aligned with future business objectives
- Advised on recruitment strategies, crafting roles and identifying future organizational needs
- Delivered first-line HR support for both email and in-person inquiries, escalating more complex issues to HR Manager when necessary
- Managed end-to-end onboarding process, including pre-boarding, facilitating both in-person and virtual inductions to ensure positive and inclusive experience for new hires
- Performed HR administration for various functions, such as managing new joiners, leavers, maternity leave, and contract changes
- Facilitated daily operations of HR department, collaborating closely with Head of HR to ensure smooth functioning
- Liaised with hiring managers to address evolving business requirements, ensuring seamless recruitment processes
- Administered HR budget, including training initiatives, employee engagement activities, and headcount forecasting
- Conducted staff inductions, documented employee records, and coordinated comprehensive training sessions and seminars
Senior Talent Acquisition Specialist
NeoSOFT Technologies
Mumbai, India
09.2021 - 07.2022
- Oversaw complete recruitment lifecycle, from sourcing top talent to seamless onboarding
- Established and strengthened partnerships with new vendors, negotiating contracts and ensuring beneficial agreements
- Resolved vendor-related issues by leveraging existing agreements to find effective solutions
- Formulated business guidelines and reviewed vendor contracts, collaborating with legal team to ensure compliance
- Negotiated effectively with vendors, securing favourable terms and streamlining procurement processes
- Produced and analyzed monthly HR reports, highlighting key insights and trends
- Contributed to development, revision, and communication of HR policies and procedures
- Monitored and tracked employee absences, ensuring adherence to absence management procedures and escalating cases to occupational health where appropriate
- Maintained and updated key databases, including those for employee relations cases, training completions, headcount approvals, crew reviews, and checklists
Associate Specialist (HR & Finance)
Atos Syntel
Mumbai, India
11.2019 - 09.2021
- Specialized in IT Recruitment, Filling critical roles such as Desktop Administrator, Network Administrator, Technical Support Engineer, and Service Desk Engineer
- Directed recruitment for verticals including Banking & Finance, Retail and Logistics, Insurance, Telecommunication, and Manufacturing
- Compiled detailed recruitment reports, providing regular updates to hiring managers on position status
- Moderated periodic review meetings with hiring managers, strategizing recruitment plans and aligning them with business goals
- Administered payroll for over 230 employees monthly, ensuring accuracy and timeliness
Education
Diploma of Higher Education - Human Resource Management
Welingkar Institute of Management Development
10.2020 - 09.2022
Bachelor of Commerce - Finance
Saket College of Arts, Science & Commerce
04.2015 - 04.2017
Master of Science - International Business, Marketing and Human Resource Management
University of Dundee
Dundee, Dundee City 09.2023 - 09.2024
Skills
- Recruitment
- Employee Relations
- Performance Management
- Training
- Compensation Benefits
- Talent Management
- Employee Engagement
- Excel proficiency
- HR expertise
- Relationship Management
- Data reporting
- Onboarding process management
Certification
CMI Level 7 - In Strategic Management and Leadership Practice
Timeline
Front of the House Leader
Pret A Manger
07.2024 - Current
Master of Science - International Business, Marketing and Human Resource Management
University of Dundee
09.2023 - 09.2024
Assistant Manager - Human Resources
Raymond Ltd
07.2022 - 07.2023
Senior Talent Acquisition Specialist
NeoSOFT Technologies
09.2021 - 07.2022
Diploma of Higher Education - Human Resource Management
Welingkar Institute of Management Development
10.2020 - 09.2022
Associate Specialist (HR & Finance)
Atos Syntel
11.2019 - 09.2021
Bachelor of Commerce - Finance
Saket College of Arts, Science & Commerce
04.2015 - 04.2017
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