GODWIN OBEKPA
Liverpool,Mersyside
Summary
An excellent administration officer with over 6 years of experience in Customer Success Management, Human Resources Management, and Project management with excellent administrative track record; with a solid background in flawless content writing, sales, and team leadership in the IT sector, and currently pursuing a career in health as a medical secretary while seeking opportunity to write, serve clients and customer, and ultimately manage a system and an organization.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Medical secretary
The Walton Centre NHS Trust
Liverpool, Merseyside
10.2024 - Current
- Maintained patient confidentiality by adhering to strict data protection policies while providing excellent administrative support to medical staff, enhancing their productivity levels.
- Took the minutes of meetings and transcribed medical reports accurately, reducing errors in documentation, sometimes aided by AI.
- Managed the efficient stock control of medical supplies preventing shortages and creating monthly reports on patient statistics providing valuable data for management decisions.
- Kept accurate patient records, photocopied and scanned relevant documents, and had them ready at respective meeting venues for each management or CMG meeting.
- Typed dictation from doctors, updated charts of patients, and registered information on the database to maintain accurate and updated details.
- Managed the calendar and reviewed appointments frequently to reduce patient waiting times or communicate delays, ahead of time.
General Manager
Decent Jobs Tech Skills LTD
Abuja
10.2023 - 09.2024
- Created and reviewed already existing tasks and reports from all the team leads to determine suitability and potentials in line with company goals
- Reviewed all company correspondences and kept them error-free and the company's reputation stellar.
- Introduced an automated work reporting model which removed redundancy and increased productivity as evidenced in revenue of over 12% in the first 2 months and the closing of 14 sales in both SaaS and IaaS by the end of the second quarter
- Developed and wrote proposals with the team and poached a state government for business collaborations and got approval to execute a state-wide training tagged 'Code-Anambra' for over 2000 youths in the state, in partnership with the Anambra State government in Nigeria, and with a lot more to come within the year 2024
Project Officer
Lonadek Global Services Limited
Lagos
06.2023 - 09.2023
- Promoted the use of AI (Artificial Intelligence) and other technologies through the Cedar Stem & Entrepreneurship Hub to create efficiency in our programs.
- Researched, planned, and raised funds from STEMpreneurs and TECHpreneurs for youth development activities, including a partnership with Amazon Web Services for 3 months Cloud Computing Bootcamp.
- Encourage local youth to participate in regional and territorial programs
- Created detailed reports and tracked all projects using various project management software.
Project and Human Resources Manager
Raadaa Partners Int'l LTD
Abuja
07.2020 - 06.2023
- Drafted proposals for training in critical government establishments such as the NCCE and got a commission-wide contract to train its staff on software usage over 2 years
- In addition, got awarded the contract to train staff of 12 Federal Colleges of Education in Nigeria, a successfully executed project leading to an award of an additional 17 Federal Colleges of Education to start soon in 2024
- Presided over a total of 100 weekly meetings, on-ground and virtually, to assess all units' performance, and take appropriate actions including, reshuffling of team members, changing of team leads, issuance of queries, resetting of targets, and recognition of well-performing team members
- Review reports and all written correspondences before they are sent out. Also prepared a monthly organizational report to determine salary payments for the accounting department in line with company policies
- Supervised the interview and hiring of over 150 quality staff members for 2 years into different roles in the full staff membership category, and 100 persons in the internship category, oversaw their onboarding; and salary negotiations
Property Management (consulting)
Housefinder Tech LTD
Utako District, Abuja
02.2022 - 06.2023
- Improved tenants' satisfaction by effectively resolving disputes and issues, hence achieving over 40% tenant retention as compared to the years before.
- Coordinated property maintenance for enhanced living standards and achieved efficient rent collection with timely reminders and follow-ups, all achieved through a seamless software that provides an opportunity for tenants to voice complaints and have them resolved quickly, and in return, they pay their rents without delays.
- Managed financial reporting, contributing to transparent business operations. Streamlined communication between landlords and tenants for improved relationships.
- Increased occupancy rates by implementing targeted advertising campaigns and sharing feedback from satisfied tenants while counting on their referrals as well. Developed comprehensive property management plans, enhancing operational efficiency.
Training Manager
Raadaa Partners Int'l LTD
Abuja
06.2017 - 06.2020
- Developed comprehensive training materials for all training programmes for our clients, based on research and the need to achieve flawlessness while delivering impeccable training.
- Designed and implemented e-learning courses for government and private organizations both onsite and virtual, while achieving an excellent rating at most times.
- Oversaw training courses and promotional paths for professionals and leaders of corporate institutions including ECMG and CVC, NCERD, and others.
- Prepared and Monitored training costs to maintain budget while delivering excellence.
- Effectively trained instructors and supervisors on techniques for managing different software developed and deployed to their various organizations.
Call Centre Agent(Students Advisory)
UNICEF
Lagos
02.2017 - 06.2017
- Handled high call volumes with accuracy and efficiency relying on my pre-resumption training
- Continually updated customer databases, ensuring appropriate tags for every lead after every call
- Met call time quotas with concise communication and following established scripts
- Used targeted questioning techniques to determine potential students' needs and appropriate support
- Answered customer enquiries with excellent customer service skills and had multiple daily conversions
- Cold-called customers from assigned contact lists using the CRM to determine potentials of leads to convert
English Language Subject Teacher
NYSC
Yenagoa
10.2015 - 10.2016
- Prepared English Language and Literature lesson notes and offered detailed feedback and insights for individual students after class assessments.
- Maintained discipline to enforce consequences for poor behaviour, unauthorized absences, and substandard work with poor English grammar.
- Challenged students by assigning level-appropriate tasks and homework and oversaw the school's Drama Club; their rehearsals and performances both within and outside the school
Cambridge A Level Literature Tutor
Doyen Academy, School of Preliminary Studies
Enugu
10.2014 - 09.2015
- Prepared lesson content and delivery in line with curriculum guidelines and monitored students' progress in preparation for the Cambridge A Level International Exam.
- Collaborated with teaching assistants and mentors to deliver additional support to struggling students who needed more than the periodic class appearances.
- Transformed complex concepts into understandable, and relatable information for improved subject comprehension and engaged students with lesson materials by building positive rapport.
- Successfully tutored and prepared 2 sets of students for the international exam in the 1 year and recorded over 80% success rate with the students
Education
Bachelor of Arts - English And Literary Studies
University of Nigeria
Skills
- Project Management and Human Resources
- Microsoft Outlook and Office proficiency
- Operations management
- Customer service-oriented
- Excellent English grammar
- Content Writing
- G-Suite
- Office365
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Certification
- Foundations of Project Management, Google, 01/01/24
- Certificate of completion in Human Resources Management, University of Minnesota, 06/01/22
Custom
References available upon request.
Timeline
Medical secretary
The Walton Centre NHS Trust
10.2024 - Current
General Manager
Decent Jobs Tech Skills LTD
10.2023 - 09.2024
Project Officer
Lonadek Global Services Limited
06.2023 - 09.2023
Property Management (consulting)
Housefinder Tech LTD
02.2022 - 06.2023
Project and Human Resources Manager
Raadaa Partners Int'l LTD
07.2020 - 06.2023
Training Manager
Raadaa Partners Int'l LTD
06.2017 - 06.2020
Call Centre Agent(Students Advisory)
UNICEF
02.2017 - 06.2017
English Language Subject Teacher
NYSC
10.2015 - 10.2016
Cambridge A Level Literature Tutor
Doyen Academy, School of Preliminary Studies
10.2014 - 09.2015
Bachelor of Arts - English And Literary Studies
University of Nigeria
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