Goda Andrulionyte

Student and Receptionist

London

Summary

An adaptive, ambitious individual, focused on a career in finance, supported through an eclectic background covering the humanities and linguistics. Most importantly, motivated by hard work, there is no challenge too big, proven through, but not limited to, independent ethnographic research, managing educational camps abroad and, undertaking leadership tasks in the hotel industry.

Education

Bachelor of Arts - Social Anthropology

University of London, London

10.2018 - Current

Predicted 2:1

Work History

Front of House/Customer Assistant

The Corner Hotel Aldgate, RBH

11.2022 - Current

Working with and managing, within a high paced environment a diverse team from reception to bar/kitchen duties simultaneously
Key responsibilities include:
Performing all front of house duties by greeting hotel clients and providing prompt customer service
Managing daily clearance of payments for arrivals and departures (Online, Email, in-person, phone)
Liaison between various hotel departments to ensure prompt resolution of issues in order to achieve best customer experience
Working closely with Group reservations and Revenues departments on day-to-day processes.
Successfully introducing a presently adopted system, used for annual group reservations/events tracking enabling consistency and efficiency, merging cross-departmental tracking processes.
Recently nominated a shift Team Leader.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Receptionist

Ena Salon

London

06.2022 - 07.2022

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responsibilities included:
Oversaw tracking and management of lateness and absences
Maintained confidentiality of information regarding clients and company.
Managed multiple tasks and met time-sensitive deadlines.
Handled cash transactions and maintained sales and payments records accurately.
Handled assignments independently with good judgement and critical thinking skills.
Resolved customer problems and complaints.

Skills

Microsoft: Excel, PowerPoint, Outlook

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Accomplishments

Trentino, Italy

Managing three separate academic camps teaching English to children of ages 5 to 15
Responsibilities included:
Managing and supporting other teachers in their daily activities
Managing workload of each class using carefully curated, individual catered to programs.
Adapting knowledge of child behavior management to ensure health and safety of students.
Assisted with student organization events to promote student engagement.
Prepared and implemented lesson plans covering required course topics.
Evaluated and graded students' essays, projects and exams.

Fundraising/Volunteering

Voluntary Services Overseas | Fundraising
In the space of two months, raised £1000, including £400 through the Jack Petchey award, to participate in a volunteering project in Cambodia (GoFundMe page up and running)
The program was due to be completed in 2020, but due to the Covid-19 pandemic, the youth volunteering programme has been deferred to a later date.