Goda Andrulionyte
Student and Receptionist
London
Summary
An adaptive, ambitious individual, focused on a career in finance, supported through an eclectic background
covering the humanities and linguistics. Most importantly, motivated by hard work, there is no challenge too big,
proven through, but not limited to, independent ethnographic research, managing educational camps abroad and,
undertaking leadership tasks in the hotel industry.
Education
Bachelor of Arts - Social Anthropology
10.2018 - Current
Predicted 2:1
Work History
Front of House/Customer Assistant
The Corner Hotel Aldgate, RBH
11.2022 - Current
- Working with and managing, within a high paced environment a diverse team from reception to bar/kitchen duties simultaneously
- Key responsibilities include:
- Performing all front of house duties by greeting hotel clients and providing prompt customer service
- Managing daily clearance of payments for arrivals and departures (Online, Email, in-person, phone)
- Liaison between various hotel departments to ensure prompt resolution of issues in order to achieve best customer experience
- Working closely with Group reservations and Revenues departments on day-to-day processes.
- Successfully introducing a presently adopted system, used for annual group reservations/events tracking enabling consistency and efficiency, merging cross-departmental tracking processes.
- Recently nominated a shift Team Leader.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Receptionist
Ena Salon
London
06.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responsibilities included:
- Oversaw tracking and management of lateness and absences
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
Skills
Microsoft: Excel, PowerPoint, Outlook
Linguistics - Mandarin, Lithuanian, English
Written Communication
Interpersonal Communication
Attention to Detail
Dependable and Responsible
Accomplishments
- Managing three separate academic camps teaching English to children of ages 5 to 15
- Responsibilities included:
- Managing and supporting other teachers in their daily activities
- Managing workload of each class using carefully curated, individual catered to programs.
- Adapting knowledge of child behavior management to ensure health and safety of students.
- Assisted with student organization events to promote student engagement.
- Prepared and implemented lesson plans covering required course topics.
- Evaluated and graded students' essays, projects and exams.
Trentino, Italy
Fundraising/Volunteering
- Voluntary Services Overseas | Fundraising
- In the space of two months, raised £1000, including £400 through the Jack Petchey award, to participate in a volunteering project in Cambodia (GoFundMe page up and running)
- The program was due to be completed in 2020, but due to the Covid-19 pandemic, the youth volunteering programme has been deferred to a later date.