GNONZAN MARA
Summary
A hardworking, highly organised, motivated, reliable, and enthusiastic individual. Flexible, adaptable to all challenging situations and possess excellent time management skills. I am able to work well both in a team environment as well as using own initiative. I am accustomed to dealing with multiple projects and priorities simultaneously. As well as English, I am a fluent French speaker.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work history
Utilities And Admin Coordinator
LabTech
05.2021 - Current
- Activities
- Providing full administrative support to the Property Management team
- General coordination of the running of the office, including organising meetings, workshops and any audio-visual meeting requirements, stationary ordering, processing incoming and outgoing correspondence and filing
- Managing the department group inbox, filing system, including electronic filing system and Google shared drives, ensuring new drives are set up and managed
- Tracking and monitoring submission of regular reports by the department/third party suppliers to the shared drives
- Arranging site meetings, delivery of keys and liaising with suppliers, tenants and inhouse colleagues as required
- Reviewed quotes from externals organisations
- Undertaking finance related admin tasks using the company's Purchase Order system and procedures, including entering Purchase Requisition details, for the provision of goods and services, running financial data reports to track authorisation and payments
- Liaising with finance and procurement teams as required
- Co-ordinating payment of all utilities, ensuring meter readings are sought where required, liaising with utility providers, and ensuring payments are authorised in a timely manner
- Supporting the Senior Property Performance Manager in preparation of periodic customer tenant survey
- Capturing action points in each department meetings and sending out reminders on outstanding actions
- Managed Utility recharges to tenants n various sites
- Instructing EPCs and Measured Surveys
- Trained PMs on new systems and drives
- Overlooking Utility Contracts, Service Charge and organising meter installations
- Worked with the transformation team to design and test EPC input into Horizon system
- Helped and research a new data gathering company to replace DecMectrics
- Managed a senior manager role during their maternity leave.
Legal Progression Assistant
Berkeley Homes
London
04.2020 - 05.2020
- Activities
- Tracking and monitoring submission of reports regarding purchases of residential properties
- Liaising with directors
- Packaging contracts
- Reservations of plots
- Dealing with payments and completions
- Carry out fact-finding and research on potential buyers
- Review systems and procedures, recommending new practices where needed
- Corresponding with solicitors and clients
- Managing legal documentation and correspondence
- Assisting finance and sales department
Utility Assistant
Pearl and Coutts
03.2018 - 04.2020
- Activities
- Maintaining control of all utility bills
- Maintain & create utility bill files and spreadsheets
- Arranging payment plans for tenants
- Manage the multiple group inbox's (Commercial Tenancy, Residential Tenancy, Commercial Management, Utilities)
- Reconciling amounts recharged paid by tenants
- Setup and support the implementation of new equipment, training colleagues and mapping processes
- Contacting utility providers via phone and e-mail
- General coordination of the running of the office, including organizing meetings, training workshops and processing incoming and outgoing correspondence
- Arranging site meetings, delivery of keys and liaising with suppliers, tenants and colleagues
- Processing purchase orders ensure necessary authorisation is provided
- Handling cheque payments and Dealing with EPC
- Carry out fact-finding and research on utility providers for commercial properties in line with service charge budgets
- Cascading action points at departmental meetings and sending our reminders on outstanding actions where necessary
- Assisting my manager in various tasks and visiting sites for meter reads
- Logging meter reads (daily) and preparing applications to UK Power network
Office Coordinator
Foxtons, West Hampstead
01.2016 - 01.2018
- Activities
- Providing business administrative duties
- Track and monitor submission of reports by the department / suppliers, these are reports regarding the purchase or residential property
- Managing staff and customers documentations
- Setup and support the implementation of new equipment, training colleagues and mapping processes
- Booking Photography Jobs
- Dealing with Tenants, Landlords and Vendors
- Posting and Franking letters
- Booking Valuation for Landlords and Vendors Setting up Meetings
- Helping Both Lettings and Sales Managers with their daily tasks
- Registering Applicants and Excellent Customer Service
Store Colleague
Finsbury Park
01.2014 - 01.2016
- Activities
- Receiving parcels from couriers
- Posting parcels for customers around the UK and Internationally
- Cleaning the store
- Signing customers up to store accounts
Sales Assistant
Mango
11.2011 - 12.2013
- Oxford Street
- Activities
- Dealing with customers face to face
- Dealing over the phone with customer (outbound and inbound calls)
- Handling money and exchanges
- Working with colleagues to achieve daily sales targets
- Organising new stock deliveries and displaying new items
Jane Norman
01.2011 - 11.2011
- Hounslow
- Retail experience and duties.
Sales Advisors / Administrator
01.2008 - 12.2010
- Holloway Road
- Retail experience and duties.
Education
A-Levels - Travel&Tourism / Maths / English / French
Haringey Sixth Form College
London 09.2008 - 07.2010
BA Honours - Tourism and Hospitality Management
London South Bank University
London 09.2010 - 05.2015
BTEC National - Travel and Tourism
City and Islington College
London 09.2006 - 07.2008
Skills
- Excellent communication skills
- Highly organised with impeccable time management
- Comfortable on all virtual meeting platforms
- Highly knowledgeable in the Real Estate industry
- Comfortable dealing with highly confidential information
- Customer Service Skills
- Utility
- Property Management
Interests
Outside of work, I like to keep fit and healthy, through eating well and maintaining an active lifestyle. I enjoy travelling, embracing new cultures and trying different cuisines. I have visited several countries in Europe, Africa, Asia and America.
Timeline
Utilities And Admin Coordinator
LabTech
05.2021 - Current
Legal Progression Assistant
Berkeley Homes
04.2020 - 05.2020
Utility Assistant
Pearl and Coutts
03.2018 - 04.2020
Office Coordinator
Foxtons, West Hampstead
01.2016 - 01.2018
Store Colleague
Finsbury Park
01.2014 - 01.2016
Sales Assistant
Mango
11.2011 - 12.2013
Jane Norman
01.2011 - 11.2011
BA Honours - Tourism and Hospitality Management
London South Bank University
09.2010 - 05.2015
A-Levels - Travel&Tourism / Maths / English / French
Haringey Sixth Form College
09.2008 - 07.2010
Sales Advisors / Administrator
01.2008 - 12.2010
BTEC National - Travel and Tourism
City and Islington College
09.2006 - 07.2008