Génesis Daniela Llaguno Arteaga
UK
Summary
Customer-focused and reliable professional with over three years of experience in hospitality, customer service and corporate environments. Proven ability to deliver excellent guest experiences, maintain high standards in fast-paced workplaces and adapt quickly to different roles, including barista service, front-of-house support and office cleaning. Recently completed a Foundation programme in Business and Skills for the Workplace, strengthening communication, digital, problem-solving and teamwork skills. Recognised for professionalism, attention to detail and the ability to create welcoming and well-organised environments for customers, clients and colleagues.
Overview
5
5
years of professional experience
Work history
Hospitality assistant and Barista
Premier Crew
London
2025.08 - 2026.06
- Supported front-of-house service during events and hospitality shifts.
- Welcomed guests, answered enquiries and provided professional customer care.
- Assisted with barista service, cloakroom duties and service preparation.
- Adapted quickly across different roles depending on business needs.
- Helped maintain smooth service during busy periods through teamwork and clear communication.
Office cleaner
Churchill (BCLP Law Firm)
London
2024.01 - 2026.05
- Maintained professional cleaning standards within a law firm environment.
- Prepared meeting rooms, offices and client-facing areas before and after use.
- Followed workplace procedures, security expectations and daily schedules.
- Worked independently with discretion, reliability and attention to detail.
- Supported a clean and organised environment for staff, clients and visitors.
Barista
Pret A Manger
London
2023.10 - 2025.07
- Delivered fast and professional customer service in a high-pressure café environment.
- Handled customer orders, payments and daily store tasks accurately.
- Prepared hot and cold drinks while maintaining brand standards.
- Progressed from Team Member to Barista through reliability and strong performance.
- Built strong communication, teamwork and time management skills.
Housekeeper
Kingsbridge (EDF)
London
2021.10 - 2023.01
- Prepared meeting rooms and office areas to a professional standard.
- Maintained clean, organised and presentable spaces for staff and visitors.
- Followed daily schedules and company procedures independently.
- Managed tasks with attention to detail and consistency.
- Supported a professional office environment through reliable housekeeping standards.
Education
Certificate of Higher Education - Business and Skills for the Workplace
University of Wales Trinity Saint David
London 06/2025 - 06/2026
Skills
- Customer Service & Communication
- Front-of-House Support
- Meeting Room Preparation
- Administrative Support
- Microsoft Word, Outlook & PowerPoint
- Organisation & Time Management
- Problem-Solving
- Attention to Detail
- Teamwork & Flexibility
- Data Entry & Record Keeping
- Digital Skills
Languages
Spanish
Native
English
Intermediate (B1)
Affiliations
- Personal development and business studies
- Customer service and hospitality
- Fitness and wellbeing
- Learning new skills and digital tools
Timeline
Hospitality assistant and Barista
Premier Crew
2025.08 - 2026.06
Office cleaner
Churchill (BCLP Law Firm)
2024.01 - 2026.05
Barista
Pret A Manger
2023.10 - 2025.07
Housekeeper
Kingsbridge (EDF)
2021.10 - 2023.01
Certificate of Higher Education - Business and Skills for the Workplace
University of Wales Trinity Saint David
06/2025 - 06/2026