Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gneba N'GUESSAN

Edinburgh

Summary

/ Personal Profile Professional with proven experience in customer management and team management. I am determined and motivated to deliver exceptional results and lead project successfully. Dynamic and autonomous, I am at ease in agile and international environment.

Overview

30
30
years of professional experience

Work History

Edinburgh University digital Ambassador
10.2019 - 06.2020
  • Meeting and conversation with students who want to improve oral in French., Tasks performed: enhanced elderly people digital literacy such as online shopping, online prescriptions, paying bills.

team leader

Pret A Manger Europe
05.2008 - 06.2020
  • Supervised staff of 7, on a high street, for a busy shop in Edinburgh and generated £96,000 in monthly revenues
  • Performed all transactions through register as well as daily reconciliation of all cash banks
  • Undertook tills performance to ensure proper cash handling by other team members
  • Managed clients complain through every channel phone calls/ emails and effectively ensure a complaint is solved
  • Consistently achieved 100% in secret shop results for excellent customer service.

Partner Account Manager

Televerde-EMEA
05.2022 - Current
  • Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
  • Monitored product development in-line with EMEA region objectives
  • Attended customer meetings, trade shows and conferences as company representative.
  • Built and deployed strategic approaches aligned with company's goals to enhance product sales and revenue growth
  • Support partners to execute and monitor progress against annual business plans.

Sitel, Account Manager

NHS campaign UK
07.2020 - 02.2022
  • Navigate through multiple complex computer system simultaneously
  • Document pertinent information in contact tracing forms while adhering to protocol to completeness, timeliness, and frequency
  • Maintain patient confidentiality and ensure that information is collected in accordance with local data privacy and confidentiality standards
  • Evaluate le risk related to the client status before Onboarding
  • Responsible for the onboarding process (implementation, follow up and monitoring)

Cadefinance Abidjan
03.2000 - 04.2004
  • Managing the operational accounting
  • Ensuring general ledger account are reconciled in a timely manner
  • Monitoring branch performance metrics
  • Providing timely and accurate financial reporting.

Junior accountant

BIAO Abidjan, Edinburgh University
07.1995 - 08.1995
  • Posting journal of entries
  • Updating financial statements
  • Maintaining accounts payable
  • Others
  • Member of Tandem languages group

Member

Rotaract-club Abidjan lagunes
09.1993 - 06.1994
  • French (Proficiency)
  • Pack office (advanced)
  • ICQ level 3 NVQ Diploma in Hospitality Supervision and Leadership

Education

Bachelor of Business administration -

BBA - undefined

ESSEC Clergy

Master’s - management

University of Cocody-Abidjan

Master of Arts - International Business

University of Edinburgh
Edinburgh
07.2022

Skills

  • Partnering and Relationships
  • Customer Acquisition

Timeline

Partner Account Manager

Televerde-EMEA
05.2022 - Current

Sitel, Account Manager

NHS campaign UK
07.2020 - 02.2022

Edinburgh University digital Ambassador
10.2019 - 06.2020

team leader

Pret A Manger Europe
05.2008 - 06.2020

Cadefinance Abidjan
03.2000 - 04.2004

Junior accountant

BIAO Abidjan, Edinburgh University
07.1995 - 08.1995

Member

Rotaract-club Abidjan lagunes
09.1993 - 06.1994

Bachelor of Business administration -

BBA - undefined

ESSEC Clergy

Master’s - management

University of Cocody-Abidjan

Master of Arts - International Business

University of Edinburgh

Similar Profiles

CREATE PROFILE
Gneba N'GUESSAN