Gneba N'GUESSAN
Edinburgh
Summary
/
Personal Profile
Professional with proven experience in customer management and team management. I am determined and motivated to deliver exceptional results and lead project successfully. Dynamic and autonomous, I am at ease in agile and international environment.
Overview
30
30
years of professional experience
Work History
Edinburgh University digital Ambassador
10.2019 - 06.2020
- Meeting and conversation with students who want to improve oral in French., Tasks performed: enhanced elderly people digital literacy such as online shopping, online prescriptions, paying bills.
team leader
Pret A Manger Europe
05.2008 - 06.2020
- Supervised staff of 7, on a high street, for a busy shop in Edinburgh and generated £96,000 in monthly revenues
- Performed all transactions through register as well as daily reconciliation of all cash banks
- Undertook tills performance to ensure proper cash handling by other team members
- Managed clients complain through every channel phone calls/ emails and effectively ensure a complaint is solved
- Consistently achieved 100% in secret shop results for excellent customer service.
Partner Account Manager
Televerde-EMEA
05.2022 - Current
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
- Monitored product development in-line with EMEA region objectives
- Attended customer meetings, trade shows and conferences as company representative.
- Built and deployed strategic approaches aligned with company's goals to enhance product sales and revenue growth
- Support partners to execute and monitor progress against annual business plans.
Sitel, Account Manager
NHS campaign UK
07.2020 - 02.2022
- Navigate through multiple complex computer system simultaneously
- Document pertinent information in contact tracing forms while adhering to protocol to completeness, timeliness, and frequency
- Maintain patient confidentiality and ensure that information is collected in accordance with local data privacy and confidentiality standards
- Evaluate le risk related to the client status before Onboarding
- Responsible for the onboarding process (implementation, follow up and monitoring)
Cadefinance Abidjan
03.2000 - 04.2004
- Managing the operational accounting
- Ensuring general ledger account are reconciled in a timely manner
- Monitoring branch performance metrics
- Providing timely and accurate financial reporting.
Junior accountant
BIAO Abidjan, Edinburgh University
07.1995 - 08.1995
- Posting journal of entries
- Updating financial statements
- Maintaining accounts payable
- Others
- Member of Tandem languages group
Member
Rotaract-club Abidjan lagunes
09.1993 - 06.1994
- French (Proficiency)
- Pack office (advanced)
- ICQ level 3 NVQ Diploma in Hospitality Supervision and Leadership
Education
Bachelor of Business administration -
BBA - undefined
ESSEC Clergy
Master’s - management
University of Cocody-Abidjan
Master of Arts - International Business
University of Edinburgh
Edinburgh07.2022
Skills
- Partnering and Relationships
- Customer Acquisition
Timeline
Partner Account Manager
Televerde-EMEA
05.2022 - Current
Sitel, Account Manager
NHS campaign UK
07.2020 - 02.2022
Edinburgh University digital Ambassador
10.2019 - 06.2020
team leader
Pret A Manger Europe
05.2008 - 06.2020
Cadefinance Abidjan
03.2000 - 04.2004
Junior accountant
BIAO Abidjan, Edinburgh University
07.1995 - 08.1995
Member
Rotaract-club Abidjan lagunes
09.1993 - 06.1994
Bachelor of Business administration -
BBA - undefined
ESSEC Clergy
Master’s - management
University of Cocody-Abidjan
Master of Arts - International Business
University of Edinburgh
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