Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
Gnana Soundar

Gnana Soundar

Peterborough,Cambridgeshire

Summary

Dynamic and proactive professional with a strong foundation in leadership, team collaboration, and customer relations. Demonstrates exceptional organisational skills, meticulous attention to detail, and the ability to adapt seamlessly to diverse situations. Skilled in risk management, time management, and implementing environmental sustainability initiatives while maintaining a customer-focused approach. Poised under pressure and committed to delivering excellence in every task undertaken.

Overview

20
20
years of professional experience
6
6
years of post-secondary education

Work history

Customer Support Representative

Diligenta
  • Handling calls to and from customers about their life assurance, savings, investments, or pension plans.
  • Helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements.

Food and Beverage Team Leader

The Montcalm Royal London House
  • Managed the food and beverage operations at The Montcalm Royal London House and oversee the breakfast shift and ensure guests a seamless breakfast service.
  • Assisted other staff to ensure the highest standard of guest experience.
  • Delivered exceptional standards of customer service and led by example for all staff.
  • Focused on delivering high-quality food and beverage products.
  • Coordinated and delivered large group events resulting in high guest satisfaction.
  • Developed and recruited staff resulting in a highly motivated team.
  • Monitored dining rooms for seating availability, service, safety, and well-being of guests.
  • Managed stock to ensure optimum efficiency and minimize wastage.

Business Owner

Nano Cloud Technologies
Chennai
10.2022 - 08.2025
  • Chaired with key business leaders to identify and execute cross-functional goals within the business.
  • Devised and deployed sales and marketing tactics to drive strategy growth and support achievement of revenue goals.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Achieved Company goals and increased revenue profits through productive strategy development and organizational leadership qualities.
  • Defined timelines, budgets, KPIs, deliverables and milestones for each Project ensuring all relevant parties are aware of their involvement in each stage of the process.

IT Infrastructure & Technical Manager

NanoCloud Security Solutions
Chennai
07.2018 - 10.2022
  • Directs IT projects and technical activities across multiple Project sites.
  • Provides senior level technical consultations, leads high performing technical team, to guide the team with design and implementation of antivirus solutions.
  • Leads high performing technical team of Field Engineers, Security Engineers and System Integration specialists.
  • Develops and implements standard operating procedures.
  • Establishes key processes that ensure reliable and efficient technical services organization-wide.
  • Trains staff to deliver outstanding customer service.
  • Establishes disaster recovery plans based on HP Data software, Tape libraries and SAN hardware.

Assistant Manager

Chennai Coal Ltd
Chennai
04.2013 - 06.2018
  • Liaised with managers and stakeholders requiring tact, diplomacy and supervisory skills to enable targets to be met in importing and exporting coals.

Sr. Technical Support Executive

Sutherland Global Services Ltd
Chennai
09.2009 - 05.2011
  • Company Overview: (Client Microsoft)
  • Assisted customers supporting and installing Microsoft products and errors occurring during the non-Microsoft product installation.
  • Worked on Active Directory, Cisco VPN Client, Virtualization, Cloud based virtualization, Windows server 2003/2008 and ISA server 2006/2010.
  • Group policies implementation, design and troubleshooting.
  • Responsible for handling Level 1 and Level 2 analysis, troubleshooting and resolution.
  • Responsible for handling product queries.
  • Handling all the communication related to the assigned customer accounts.
  • To interface with customer for all CSRs internal and external.
  • (Client Microsoft)

Application Engineer

Cybernet Slash Support
Chennai
01.2006 - 07.2008
  • Adept mapping client requirements, custom designing solutions, troubleshooting for complex information system management and analyzing LAN/WAN.
  • Good working knowledge and experience in LAN, WAN, VPN, routers, switches, TCP/IP, Ethernet, ADSL, Firewall, DHCP, DNS, remote Access, VOIP, backup systems and network security.
  • Coordinated activities with team members to meet strict deadlines within the team.

Education

MSC - INFORMATION SECURITY AND IT MANAGEMENT

Edgehill University
Liverpool, UK
01.2011 - 01.2013

B.TECH - INFORMATION TECHNOLOGY

Rajiv Gandhi College of Engineering
Chennai, India
01.2001 - 01.2005

Skills

  • Leadership qualities
  • Team Player
  • Quick Learner
  • Excellent organizational skills
  • Adapting to any and all situation and circumstances
  • Customer focus and customer service
  • Risk Management
  • Poised under pressure
  • Time Management
  • Meticulous attention to detail
  • Proactive
  • Customer relations
  • Environmental sustainability implementation
  • Bilingual

Custom

  • Sports
  • Volunteering
  • Environmental conservation
  • Art
  • Travel
  • Hiking

Timeline

Business Owner

Nano Cloud Technologies
10.2022 - 08.2025

IT Infrastructure & Technical Manager

NanoCloud Security Solutions
07.2018 - 10.2022

Assistant Manager

Chennai Coal Ltd
04.2013 - 06.2018

MSC - INFORMATION SECURITY AND IT MANAGEMENT

Edgehill University
01.2011 - 01.2013

Sr. Technical Support Executive

Sutherland Global Services Ltd
09.2009 - 05.2011

Application Engineer

Cybernet Slash Support
01.2006 - 07.2008

B.TECH - INFORMATION TECHNOLOGY

Rajiv Gandhi College of Engineering
01.2001 - 01.2005

Customer Support Representative

Diligenta

Food and Beverage Team Leader

The Montcalm Royal London House

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