Glynis Jeffery
Elvington, York,York
Summary
Brings strong communication, integrity, and empathy to customer-facing and team-based roles. Adapts quickly to changing situations, works collaboratively with diverse groups, and contributes a practical, solution-focused approach to every task.
Overview
4
4
Languages
1
1
Certification
42
42
years of professional experience
Work History
Volunteer
Theatre@41
York, North Yorkshire
01.2018 - Current
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- greeted and escorted guests to their seats, ensuring a positive first impression and comfortable experience
- Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
- Opened, stocked and served beverages from the theatre bar to patrons, ensuring a pleasant experience. Handled payment transactions and maintained cleanliness by clearing and tidying the bar at the end of each performance.
- adhered to health and safety guidelines to maintain a safe environment for all patrons
- Adapted quickly to changes in seating arrangements or guest numbers, demonstrating flexibility and problem-solving skills.
Director Sales & Marketing (UK.Europe)
Elegant Hotels/Marriott International
09.2004 - 04.2024
- Developed and led high-performing teams to exceed sales goals and expand market reach.
- Managed client relationships to enhance retention and increase revenue streams.
- Negotiated with travel agents and tour operators to secure ongoing consumer exposure, achieving set targets and standards.
- Developed and maintained strategic partnerships with key industry players, enhancing business networking and collaboration.
- Managed annual budgeting and financial planning processes, optimising resource allocation and cost control.
- Wrote and submitted monthly, quarterly, annual reports to include budgets and forward planning
- Planned training programme to expand team skills and drive performance.
- Mentored and developed new and existing employees to achieve corporate goals and objectives.
- Liaised with all hotel managers and colleagues to ensure the highest standards of delivery for all touch points for our guests
- Presented at top level industry events to maximise positive exposure of our hotels and venues
Sales Team Manager
Express Newspapers
London
01.1987 - 04.1997
- Headed up a team of maximum 30 sales personnel to deliver travel advertising sales for daily and weekly newspapers plus weekly magazine (Daily Express, Sunday Express and SExpress magazine)
- Face to face dealings will top spending clients such as British Airways, Cunard and all National Tourist Offices
- Developed team members through tailored training and support, enhancing their sales capabilities.
- Established training plans and conducted annual appraisals to align team performance with organisational goals.
- Improved team telemarketing skills by introducing and teaching modern sales techniques, encouraging positive engagement with customers and increasing sales.
- Monitored industry trends, competitor activities, and new product launches to inform sales strategies.
- High level of industry recognition and corporate success
Regional Sales Executive
Thomson Holidays
Manchester, Manchester
02.1985 - 01.1987
- Achieved company targets by implementing successful sales strategies.
- Cultivated customer relationships using consultative sales techniques, achieving individual sales goals.
- Addressed customer issues and complaints with effective problem-solving, enhancing customer satisfaction.
- Engaged with customers across various locations in North West England and Wales, strengthening brand presence.
- Presented to travel agents and to the general public to promote Thomson Holidays
Education
A-Levels - Art & Design, English, Sociology
Friars Comprehensive School
Bangor, GWN01-1976
Skills
- Relationship management
- Industry adaptability
- Solution-oriented mindset
- Team collaboration
- Cultural adaptability
- Strong work ethic
Languages
French
Elementary
A2
Spanish
Elementary
A2
Welsh
Elementary
A2
German
Elementary
A2
Certification
- Presentation Skills
- Ashridge Management College - Leadership Skills
- Various in-house training courses i.e. Finance Training (for non finance personnel), Forecast & Budget planning
Hobbies and interests
- swimming
- walking the dog
- theatre
- art
Timeline
Volunteer
Theatre@41
01.2018 - Current
Director Sales & Marketing (UK.Europe)
Elegant Hotels/Marriott International
09.2004 - 04.2024
Sales Team Manager
Express Newspapers
01.1987 - 04.1997
Regional Sales Executive
Thomson Holidays
02.1985 - 01.1987
A-Levels - Art & Design, English, Sociology
Friars Comprehensive School