Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
Generic
Glory Hung On Chan

Glory Hung On Chan

Apartment8, South Terrace, 216 Main Street, Dickens Heath, Solihull, West Midlands

Summary

Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.

An accomplished with more than 14 years of sales and business development experience. Bringing strong history of exceeding product revenue and customer targets. Versed in FMCG products and current market trends. A people person enjoys and diligent in building and retaining accounts by providing support and attentive service. Hosting and organising business trip (eg, factory visit) for valued customers to strength business relationship. Utilizing SAP for inventory information, delivery and installation schedule. Generate daily and weekly sales report with data in SAP. Participate in company's team building activities to strengthen teamwork.


Overview

14
14
years of professional experience
2004
2004
years of post-secondary education

Work History

Business Development Executive (Off-trade)

Funkin Cocktails
03.2024 - Current
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
  • Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
  • Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Delivered presentations at industry conferences, raising company profile and attracting potential clients.
  • Grew customer base, conducting thorough market research to identify new target demographics.
  • Enhanced brand recognition with strategic marketing campaigns.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Territory Manager ( Budweiser off-trade)

McCurrach
04.2023 - 02.2024
  • Achieve and exceed sales targets in line with client growth across all products and services, awarded full quarterly KPI bonus
  • Manage over 250 accounts, visit all accounts with every 6 weeks
  • Launch Budweiser Loyalty Rewards scheme, achieving 90% of target in one month
  • Build brand presence by developing strong relationships with key opinion leaders
  • Drive team performance by setting clear, achievable KPIs, using data and sales tools
  • Analyse industry and competitor trends to enhance sales strategy
  • Strengthen profit opportunities through targeted customer relationship development, continually meeting sales objectives
  • Establish and maintain positive, profitable client relationships through superb communication
  • Prepare sales presentations to build customer understanding of value proposition
  • Anticipate customer needs, going above and beyond to navigate objections and close sales
  • Identify opportunities to upsell, augmenting average purchase value
  • Maintain ownership of off-trade sales pipeline, sourcing and developing new business opportunities to drive sales
  • Train and mentor new join staff in products knowledge and to provide exceptional customer service
  • Provide customer feedback to internal teams and developers to improve products and services

Territory Manager ( Britvic off-trade)

McCurrach
10.2022 - 04.2023
  • Achieved and exceeded sales targets in line with client growth across all products and services, awarded full KPI quarterly bonus.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Promoted seasonal products and trends to promote movement of stock.
  • Liaised with store owners and managers to optimise set up of visual merchandising campaigns, to promote products in line with corporate sales objectives.
  • Replenished display inventory, restructuring based • on available stock. Executed effective merchandising methods to drive sales increase of 10% quarterly.
  • Optimised product and display locations to generate maximum showcase of company products and capture new sales.
  • Drive team performance by setting clear, achievable KPIs, using data and sales tools.
  • Resolved sales issue may arise
  • Reported and communicated proactively with line manager.

Account Specialists

Super Smart Service Limited
04.2022 - 09.2022
  • Educated customer company products and services available by holding exhibition and addressing enquires.
  • Acted as first point of customer's support by emails, phone calls and Microsoft Teams in a professional manner with good listening skill, acknowledge and reassuring customers' needs
  • Resolved customer enquires by actively communicate with the sales teams, marketing teams, warehouse operations and logistics for a successful resolution
  • Prepared weekly sales report and process order
  • Maintained and regularly updated customer information on CRM

Assistant Key Account Manager

Whirlpool Corporation
04.2017 - 11.2021
  • Established and maintained a strong and trustful relationship with customers by site visit, phone calls and email. Engaged with them to understand their specific market situation and thus potential additional sales
  • Forecasted sales and achieved business objective by investigating market trends, studying customer feedbacks and tracking sales volume. Applied sales acumen with good product knowledge to boost the sales of seasonal product (eg air conditioner, air purifier, heater & dehumidifier)
    Worked closely with a cross-functional team (marketing, finance, project and supply chain) to ensure a efficient and effective execution of sales plan.
  • Negotiated with customers and prepared sales quotation to facilitate sales agreement
  • Provided product promotion materials for display in shops and appointed promoters or brand ambassadors to facilitate sales and promotional activities.
  • Hosted and organised business trip (eg: factory visit) for valued customers to strength business relationship
  • Utilized SAP for inventory information, delivery and installation schedule. Generate daily and weekly sales report with data in SAP

Senior Sales Executive

Dah Chong Hong Limited
04.2011 - 03.2017
  • Captured sales opportunities to achieve monthly targets
  • Resolved sales issues may arise
  • Reported to senior team members and liaised with customers for solution or alternative could offer to meet customers satisfaction

Education

Bachelor of Arts - Hospitality Business Management

University of Birmingham

Skills

SAP

CRM platforms

Microsoft applications

Websites

Personal Information

Driving License: Full UK driving licences

Timeline

Business Development Executive (Off-trade)

Funkin Cocktails
03.2024 - Current

Territory Manager ( Budweiser off-trade)

McCurrach
04.2023 - 02.2024

Territory Manager ( Britvic off-trade)

McCurrach
10.2022 - 04.2023

Account Specialists

Super Smart Service Limited
04.2022 - 09.2022

Assistant Key Account Manager

Whirlpool Corporation
04.2017 - 11.2021

Senior Sales Executive

Dah Chong Hong Limited
04.2011 - 03.2017

Bachelor of Arts - Hospitality Business Management

University of Birmingham

Similar Profiles

CREATE PROFILE
Glory Hung On Chan