Hi, I’m
Glory Shoretire
Houghton Regis,United Kingdom
Summary
Glory is a well-organized and dedicated Administrative Assistant with a proven track record of providing exceptional administrative service in fast-paced environments. Offering keen attention to detail, and contributing a high level of administrative support. Excellent communication, planning, prioritization, organizational, and problem-solving skills demonstrated through years of performance, and delivering top-quality administrative support have improved my self-motivated work ethic with the ability to perform effectively independently or as a team.
Overview
23
years of professional experience
9
years of post-secondary education
Work history
Affinity TrustSilsoe, Central Bedfordshire
Support worker
05.2022 - Current
Job overview
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Administered medication with rigorous planning and recordkeeping.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
MDS Logistics LtdIbadan, Nigeria
Customer service officer
09.2014 - 03.2022
Job overview
- Maintained working knowledge of available products and services.
- Recorded and processed customer data accurately.
- Adhered strictly to policies and procedures for continued company compliance.
- Responded to and summarised customer complaints and feedback.
- Provided professional and helpful support to new and existing clients.
- Responded to customer queries and provided excellent customer service.
- Registered customer information to maintain accurate records.
MDS Logistics LtdLagos, Nigeria
Administrative officer
06.2011 - 08.2014
Job overview
- Cultivated and deepened relationships with customers by providing exceptional service.
- Handled diary management for smooth-running administration processes.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Made travel arrangements and booked accommodation for senior staff.
- Organised filing system for important and confidential office documents.
Lagos State Ministry of EnvironmentAlausa, Lagos, Nigeria
Project officer
01.2009 - 04.2011
Job overview
- Kept project and team on schedule by monitoring deadlines, milestones and performance.
- Monitored and reported on project status to ensure cost-effectiveness and schedule adherence.
- Calculated required budgets, team requirements and additional resources to ensure project feasibility.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
Guaranty Trust BankLagos, Nigeria
Transaction officer
01.2007 - 12.2008
Job overview
- Entered company's daily bond transactions into investment software system.
- Calculated cash available for daily investing.
- Provided customer service support to clients by answering questions about account balances, trade orders and other topics in area of expertise.
- Maintained in-depth knowledge of services offered to clients for portfolio maintenance.
- Verified all required documentation submitted to complete transactions.
- Reconciled inconsistencies between front and back offices.
Basic Trust International, NigeriaLagos, Nigeria
Secretary
01.2001 - 12.2003
Job overview
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Updated files and records with precise system navigation.
- Maintained and updated departmental mailing list and phone directory.
- Maintained accurate and up-to-date databases containing confidential information.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Drafted and distributed professional business letters and email correspondence.
Education
University of BedfordshireLuton
Master of Science from International Human Resource Management
03.2022 - 07.2023
Ekiti State UniversityNigeria
Bachelor of Science from Business Administration
09.2014 - 11.2019
The Polytechnic IbadanNigeria
National Diploma from Business Administration
01.2004 - 12.2006
Skills
- Effective administrative support
- Prioritization and problem-solving
- Highly motivated and goal-orientated
- Attention to detail
- Effective customer service
- Phone Etiquette
- Outstanding written and verbal communication
- Adept in clerical duties
- Excellent time management
- Record-keeping and bookkeeping
Languages
English
Fluent
Timeline
Support worker
Affinity Trust
05.2022 - Current
University of Bedfordshire
Master of Science from International Human Resource Management
03.2022 - 07.2023
Customer service officer
MDS Logistics Ltd
09.2014 - 03.2022
Ekiti State University
Bachelor of Science from Business Administration
09.2014 - 11.2019
Administrative officer
MDS Logistics Ltd
06.2011 - 08.2014
Project officer
Lagos State Ministry of Environment
01.2009 - 04.2011
Transaction officer
Guaranty Trust Bank
01.2007 - 12.2008
The Polytechnic Ibadan
National Diploma from Business Administration
01.2004 - 12.2006
Secretary
Basic Trust International, Nigeria
01.2001 - 12.2003