Glory Madukwe
London
Summary
Hardworking and passionate job seeker with strong organizational skills, effective time management, and eager to secure entry-level retail sales position in United Kingdom. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Sales Manager
Gloxy Education Consult
Lagos
05.2020 - 07.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed over 50 customer calls and emails per day
- Improved and increased sales by 48%
- Attended industry shows, conventions, and other meetings with primary mission of generating leads and expanding market opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Retail Sales Associate
Gentlemax Perfume oils
Lagos
04.2018 - 04.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed over 100 customers per week in our two branches
- Increased sales by 65%
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong rapport with customers and created positive impression of business.
Education
Master of Science - Global Public Health
University of Essex
United Kingdom 10.2022 - Current
Bachelor of Science - Education Hospitality Management
University of Nigeria
Nigeria 09.2012 - 08.2016
Skills
Customer acquisition and retention
Data entry and management skills
Negotiation and Account Management
Customer Service Advisor
Excellent Communicator
Project management
Cold-calls, Telesales, Email marketing and social media marketing
exercising and reading
I like going to the gym and reading business related books to stay updated on trends and innovations
Timeline
Master of Science - Global Public Health
University of Essex
10.2022 - Current
Sales Manager
Gloxy Education Consult
05.2020 - 07.2023
Retail Sales Associate
Gentlemax Perfume oils
04.2018 - 04.2020
Bachelor of Science - Education Hospitality Management
University of Nigeria
09.2012 - 08.2016