Summary
Overview
Work History
Education
Skills
Personal Information
Custom
Affiliations
Certification
References
Timeline
Generic

GLORIA NDIDI ULOKO

Manchester

Summary

Proactive professional with knack for strategic planning and problem-solving, with excellent communication and leadership abilities. Skilled in managing resources effectively and fostering team collaboration to drive project success. Committed to delivering measurable results and continuous improvement in [Desired Position] role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Manager

Lightbulb Consults
Abuja
01.2024 - Current
  • Procurement Management: Experience in sponsorship sourcing, and proposal writing
  • Vendor Management: Ability to communicate effectively with vendors and suppliers to obtain favorable terms
  • Strategic Planning: Developing and implementing procurement strategies to achieve project objectives
  • Financial Acumen: Experience in budget management and cost optimization skills
  • Record Keeping: Maintaining accurate records of procurement transactions and contracts
  • Communication and Collaboration: Working closely with project managers to assess needs and provide support
  • Assisted in project management, enhancing workflow efficiency.
  • Ensured timely completion with effective project management skills.

Technical Support

Gulf Technologies
Abuja
02.2021 - 04.2022
  • Provided exemplary customer-technical service by addressing inquiries, resolving issues and ensuring customer satisfaction through effective communication and problem-solving techniques
  • Managed high-volume incoming and outgoing calls, averaging 40 calls per day and consistently met or exceeded service level targets
  • Demonstrated proficiency in troubleshooting technical issues, guiding customers through problem resolution, and escalating complex issues as needed
  • Maintained detailed records of customer interactions and resolutions in accordance with company policies and procedures

Technical Support Intern

ECOWAS
Abuja
01.2019 - 07.2019
  • Assisted in providing technical support to staff members by troubleshooting hardware and software issues, installing updates, and configuring systems to optimize performance
  • Delivered training sessions to employees on the use of software applications and provided ongoing support to ensure smooth operations
  • Collaborated with team members to identify opportunities for process improvement and implemented solutions to enhance efficiency and effectiveness

Education

B.Sc. - Computer Science

Landmark University
Omu-Aran, Kwara State

West African Senior School Certificate Examination -

Anglican Girls Grammar School
Abuja, Nigeria

West African Senior School Certificate Examination - undefined

Visionary Senior Secondary School
Dutse, Abuja

Titsall Nursery and Primary School
Wuse 2, Abuja

Skills

  • Proficient in Microsoft Office Suite
  • Experienced in User Interface Design
  • Familiarity with troubleshooting hardware and software issues
  • Familiarity with use of CRM software
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Active listening and empathy
  • Superior organizational skills and attention to details
  • Ability to multitask and prioritize tasks effectively
  • Commitment to delivering exceptional customer service
  • Excellent record keeping

Personal Information

  • Date of birth: 03/17/99
  • Gender: Female
  • Nationality: Nigerian

Custom

Available upon request.

Affiliations

  • I co-run a Christian community called Salt & Light.

Certification

HR BASICS FOR BEGINNERS COURSE: Human Resource Management Fundamentals, Underlying Competencies of an HR Leader, Overview of HR Roles and Responsibilities.


COURSERA COURSE CERTIFICATE: Start the UX Design Process; Empathize, Define and Ideate.


COURSERA COURSE CERTIFICATE: Foundations of User Experience Design

References

References available upon request.

Timeline

Project Manager

Lightbulb Consults
01.2024 - Current

Technical Support

Gulf Technologies
02.2021 - 04.2022

Technical Support Intern

ECOWAS
01.2019 - 07.2019

West African Senior School Certificate Examination - undefined

Visionary Senior Secondary School

B.Sc. - Computer Science

Landmark University

West African Senior School Certificate Examination -

Anglican Girls Grammar School

Titsall Nursery and Primary School

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GLORIA NDIDI ULOKO