GLORIA OKORIE
Sunderland,Tyne and wear
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent customer service representative who is skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings.
Solving problems quickly to retain customers and delivers high level of service in every interaction.
paying attention to details and eager to learn.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Sales Associate
Skechers
Abuja, jabi
06.2020 - 07.2021
- Optimised sketchers KPIs, by helping my sales teams in Jabi lake mall improve forecasting techniques.
- Offered guidance on product selection to increase sales.
- Explained establishment policies to customers and offered advice on selections.
- Accepted card, cash and cheque payments in POS register system.
- Carried out active selling from initial customer greeting.
- Tagged products quickly and accurately with price tags and stickers.
- Demonstrated product usage and features to customers.
- Promoted customer loyalty scheme at checkout.
- Helped customers obtain specialised help for refunds and exchanges.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Designed visually pleasing in-store and window displays to increase footfall.
- Built rapport with new and existing customers, boosting client retention rate by 80%.
- Inspected products thoroughly before processing refunds.
- Built rapport with customers to enhance in-store experience and provide outstanding customer service.
Social Media Sales Manager/ Sales Representative
Shea Organic Beauty
Garki, Abuja
08.2019 - 06.2020
- Sourced stock based on current online shopping trends.
- Implemented stock control measures for improved inventory management.
- Increased online sales profits through strategic digital marketing.
- Grew customer reach using Facebook, Instagram, Telegram and Snapchat.
- Photographed items for product and lifestyle imagery to heighten customer appeal.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of the natural hair care brands.
- Optimised sales methods to best engage, acquire and retain customers.
- Grew annual revenue by 75% with targeted sales and marketing strategy.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
Education
Master of Science - logistics and supply chain management
University of Hull
Kingston-upon-Hull 09.2021 - 09.2022
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MSC - Logistics And Supply Chain Management
University Of Hull
East Riding Of Yorkshire/ UK 09.2021 - 09.2022
BA (Hons) - Philosophy
Delta State University
2017
Skills
- KEY CORE SKILLS
- Caring attitude and approachable nature
- Understanding, respectful, and patient approach to working with people
- Excellent communication and interpersonal skills ability to work efficiently in a busy environment
- Ability to take instructions and follow procedures
- Strong customer service orientation
- Visual merchandising proficiency
- Complaint resolution
- Adaptive team player
- Creative problem solving
- Customer loyalty building
- Microsoft Office
- Meticulous and organised
- Record-keeping and bookkeeping
- Calendar management
- Attention to detail
Languages
English
Fluent
Timeline
Master of Science - logistics and supply chain management
University of Hull
09.2021 - 09.2022
MSC - Logistics And Supply Chain Management
University Of Hull
09.2021 - 09.2022
Sales Associate
Skechers
06.2020 - 07.2021
Social Media Sales Manager/ Sales Representative
Shea Organic Beauty
08.2019 - 06.2020
BA (Hons) - Philosophy
Delta State University
Interests
PERSONAL INTEREST
, Long distance running
Traveling
Reading
Shopping
Interests
PERSONAL INTEREST
, Long distance running
Traveling
Reading
Shopping
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