Gloria Folarin
London
Summary
Qualified project professional with expertise in project management, risk assessment, and change management. Demonstrates strong strategic planning and stakeholder engagement skills, complemented by effective communication and conflict resolution abilities. Adept at problem solving, with a focus on delivering successful project outcomes.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Innovation Manager
Allianz Insurance
London
2022.05 - 2024.10
- Championed change management initiatives that supported the adoption of novel practices
- Drove organisational transformation with strategic innovation initiatives
- Worked closely with leadership teams to align innovation strategies with overall business objectives
Project Manager
Liverpool Victoria
London
2021.04 - 2022.05
- Identified risks, implemented mitigation strategies for secure project outcomes
- Facilitated efficient task delegation for increased productivity
- Assisted senior manager in crucial decision-making processes for better results
Data Science Facilitator
Liverpool Victoria
London
2020.04 - 2022.05
- Streamlined complex concepts, aiding participant comprehension
- Fostered inclusive atmosphere with proactive engagement strategies
- Coordinated logistics for successful workshops and events
Administrative Assistant
Liverpool Victoria
London, Croydon
2019.07 - 2020.04
- Contributed to team effort by accomplishing related results as needed
- Streamlined administrative processes for increased efficiency in the workplace
- Initiated purchase orders for office supplies ensuring cost-effective procurement
Claims Handler
Liverpool Victoria
London, Croydon
2018.02 - 2019.07
- Resolved numerous claim disputes, promoting a fair outcome for all parties involved
- Adhered strictly to industry regulations during every stage of claim processing
- Achieved efficient claim processing with meticulous attention to detail
Customer Support Administrator
IKEA
2013.07 - 2020.02
- General admin duties
- Managed high-volume call centre queues whilst ensuring optimal customer experience.
- Escalated critical issues quickly and accurately minimising disruption to the overall business operation.
Customer Relations Co-worker
IKEA
2011.08 - 2013.07
- Providing information to customers to help them select the best products and services
- Consistently achieving targets given
- Handled customer queries effectively, ensuring their satisfaction
Project Manager
Allianz Insurance
London
2024.10 - Current
- Guided the development of project objectives, established clear performance expectations
- Implemented quality control measures, ensured adherence to standards
- Steered teams through complex project phases to successful completion
Education
LPC - Commendation
BPP Law School
2012.09 - 2013.06
Law LLB (Hons) - 2:1
Manchester Metropolitan University
2008.09 - 2011.06
A Levels - Business Studies (B), Mathematics (C), English Literature (D)
Burntwood Sixth Form
2006.09 - 2008.06
GCSEs - Grade A-C: English, English Lit, Maths, Chemistry, Physics, Biology, History, Sociology, Dance and French
Burntwood Secondary School
2001.09 - 2006.06
The Knowledge Academy
Skills
- PMP & PMQ qualified
- Project management
- Risk assessment
- Change management
- Strategic planning
- Stakeholder engagement
- Problem solving
- Effective communication
- Conflict resolution
Custom Section
- Critical lawyers Group, Was a member of the critical lawyers society at university. Attended seminars and lectures given by a wide range of people from solicitors to victims of miscarriages of justice. Took part in a number of debates and gave speeches.
- Dance, Ran an after school dance class for disadvantaged children providing them with something productive and creative to do. Organised shows allowing them to showcase the routines they had learnt.
- Junior Sports Leader, Organised several sporting events for younger children and set out detailed plans for the events, to enable them to run smoothly and efficiently.
Certification
PMP & PMQ qualifications from The Knowledge Academy
References
References available upon request.
Timeline
Project Manager
Allianz Insurance
2024.10 - Current
Innovation Manager
Allianz Insurance
2022.05 - 2024.10
Project Manager
Liverpool Victoria
2021.04 - 2022.05
Data Science Facilitator
Liverpool Victoria
2020.04 - 2022.05
Administrative Assistant
Liverpool Victoria
2019.07 - 2020.04
Claims Handler
Liverpool Victoria
2018.02 - 2019.07
Customer Support Administrator
IKEA
2013.07 - 2020.02
LPC - Commendation
BPP Law School
2012.09 - 2013.06
Customer Relations Co-worker
IKEA
2011.08 - 2013.07
Law LLB (Hons) - 2:1
Manchester Metropolitan University
2008.09 - 2011.06
A Levels - Business Studies (B), Mathematics (C), English Literature (D)
Burntwood Sixth Form
2006.09 - 2008.06
GCSEs - Grade A-C: English, English Lit, Maths, Chemistry, Physics, Biology, History, Sociology, Dance and French
Burntwood Secondary School
2001.09 - 2006.06
The Knowledge Academy