Summary
Overview
Work history
Education
Skills
Languages
Timeline
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GLORIA BAKER

Summary

Enthusiastic project manager with experience in leading a commercial team seeking to expand my skills in a dynamic and growth driven organisation. Three years of end-to-end project management experience within the marketing, charity and IT sectors which have advanced my capabilities in team leadership, client relations, business development, customer retention and revenue growth.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Channel Manager

Technology Recycle Group
12.2020 - Current
  • Developed and implemented project plans, timelines, budgets, and reporting tools.
  • Collaborated internally and externally with partners, clients, and team members to ensure project objectives and priorities are met.
  • Prepared and lead weekly steering presentations to senior management and the C-team outlining progress on KPIs, budgets, e-commerce performance, and areas for improvement.
  • Facilitated cross-functional communication with operations and technical teams to improve operational efficiency through process flows and system innovation.
  • Accelerated e-commerce growth, achieving top-tier quality metrics, increased customer retention, and being ranked among the top sellers on each platform. This aided in a larger collaboration and support between our business and the e-commerce channels.
  • Lead a commercial team of 3 overseeing B2B and B2C areas of business, identifying, analyzing, and reporting performance variances of the team and results to senior management.

Account Manager

Telebank
05.2020 - 12.2020
  • Managed a portfolio of 6 client accounts as the primary contributor.
  • Conducted SWOT analysis to understand client pain points and provided solutions to address them.
  • Collaborated with clients and operations teams to pivot quickly on open campaigns when necessary.
  • Produced in-person training and documentation for all new campaign briefs.

Campaign Manager

N2O
07.2019 - 05.2020
  • Lead end-end campaign management for 3 clients.
  • Responded to client briefs having executed clear project plans to ensure objectives are met
  • Led cross-functional teams consisting of creative, social, operations, suppliers, and event staff.
  • Analyzed campaign performance to provide insight and potential for optimization for client review.
  • Managed campaign budgets, allocated resources efficiently, and optimized spending for optimal ROI.

Assistant Manager

Ecco
04.2018 - 07.2019
  • Lead and developed a team of 15
  • Oversaw daily operations, including staffing, scheduling, and inventory management.
  • Conducted performance evaluations, providing constructive feedback and action plans for improvement.
  • Recruitment and development of employees through product knowledge and customer service skills
  • Acted as a visual merchandiser to increase foot traffic and conversion rates.

Education

Global Development Studies

Queens University
09.2013 - 04.2017

Skills

  • Team collaboration and leadership
  • Budgeting and risk assessment
  • Project development and execution
  • Market research
  • Client relationship management
  • Data analysis and insight
  • Proficient in
  • Word, Excel and PowerPoint

Languages

French
Intermediate

Timeline

Channel Manager

Technology Recycle Group
12.2020 - Current

Account Manager

Telebank
05.2020 - 12.2020

Campaign Manager

N2O
07.2019 - 05.2020

Assistant Manager

Ecco
04.2018 - 07.2019

Global Development Studies

Queens University
09.2013 - 04.2017

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GLORIA BAKER