Gloria Alaba
Gloucester,Gloucestershire
Summary
Healthcare Worker
Skilled Healthcare Senior Support Worker dedicated to improving the lives of clients through high-quality assistance and patient guidance. Competent in life, financial, and social skills, assisting clients in integrating into the community and living more robust lives with experience working with individuals across varying demographics to promote healthy living and productivity. I am experienced in providing care for children, young adults, and the elderly who have autism, learning disabilities, dementia, mental health issues, or severe challenging behaviour
I am a honest hard working individual, I am diligent, patient, kind, and caring, I value and respect people, I hold integrity with high esteem, having the interest of others at heart.
I have Knowledge on Care and Positive Behavioural Support.
I have a great communication skill and can multitask.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
Work history
Senior Support Worker
Holmleigh Care (Iris Care)
Gloucester, Gloucestershire
06.2023 - Current
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- knowledge of Person Centred care, safeguarding, MCA, DOL's, SALT Guidelines, Active support. CQC KLOE's, Record keeping, confidentiality. Medication management.
- Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
- Attend meetings with multidisciplinary teams, eg - social worker, doctors, psychologists
- Complete audits, Support plan review and update, complete risk assessment.
- Ordering and booking in medication.
- Scheduling appointments with GP, CLDT, Dentist, Optician.
- Ensure continuous compliance.
- Check daily note, send update to families.
- Handled new employee inductions, induction of new staff members, appraisals , probation meetings
- Monitored standards of care, and mentoring to ensure consistently high-quality services.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Monitored and evaluated service users health, wellbeing and progress to mitigate potential health risks.
- Assisted service users with daily personal, hygiene and incontinence care.
- Cooked healthy meals for people we support that meet dietary requirements.
- Provided service users with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
- Liaised with family members to organise activities and deliver updates on client progress.
Support Worker
Holmleigh Care
Gloucester, Gloucestershire
09.2022 - 06.2023
- Administered medication with rigorous planning and recordkeeping.
- Providing a high-quality, reliable support service,
personalized to the needs of each individual in line with their goals and aspirations as
detailed within their support plan. - Safely promote and encourage independence, choice
and community inclusion. - Supporting individuals with Autism, Learning Disabilities,
Behaviours of concern, Physical Disabilities, Mental Health, Epilepsy, and Complex - Acting as a key person/worker to ensure their voice is heard and needs are met.
- Supporting people with their challenges or difficult days, where an
identified need. Supporting the person to utilize or develop any proactive strategies to maintain their emotional well-being and mental health. This includes following any written plans and guidelines for each person. - To contribute to the safeguarding of individuals in care by adhering to Company policies and procedures and ensuring that concerns are escalated to management and those supported are kept safe.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
Support Worker
Essential Care And Support (National Care Group),
Sunderland, Tyne and Wear
12.2021 - 08.2022
- Support and prompt clients with medication administration
- improve quality of life by supporting clients with the growth of personal skills through interests and hobbies.
- Supported clients with social, physical, and emotional needs in order to help them integrate into local community.
- Prompting and assisting with healthcare needs, such as routine checks and medication administration.
- Documentation such as updating client's health action plans, Client's files.
- Supporting residents with domestic chores and personal care activities such as washing and dressing, while consistently promoting positive health and hygiene.
- Teaching life skills such as shopping, public transportation, and bill payment.
- Reporting on service user progress to senior staff, addressing concerns and recommending appropriate action.
- Provided physical and emotional support, as well as compassionate care, to individuals in order to help them reach their full potential.
- Monitored and documented client behaviours, activities and development, aiding appropriate support and care plan management.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Ensuring safety of clients both inside and outside their home by encouraging ongoing adherence to all health and safety standards and company regulations.
- Supporting them in gaining independence and living free by giving good quality of care.
Healthcare Assistant/ Support Worker
Florence Nursing Services
Gloucester, Gloucestershire
12.2021 - Current
- Providing adequate support and personal care
- Making residents feel at ease by communicating with them and engaging with them.
- Temperatures, pulse, respiration, and weight of residents are taken to monitor their conditions.
- Serving meals and assisting in the feeding of patients
- Assisting residents in achieving independence and community inclusion
- Provided personalized care and support to vulnerable individuals, helping them retain maximum independence.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Built caring, supportive relationships with residents, providing mental stimulation to enhance daily life.
- Maintained confidentiality and compliance standards for optimized patient care.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimize damage.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
Regional Manager, (Sorting Center) North East
Jumia Nigeria
Lagos, Nigeria, Lagos
07.2014 - 08.2021
- Process improvement design and execution
- Performance management and sop development
- Sortation and dispatch management up to 50,000 daily shipment
- Project development for solving complex problems
- Cost Optimization and management
- Overseeing over 850,00 packages dispatched during black Friday
- Overall management of sorting Operations and Distribution of customer orders to all delivery hubs in Jumia Nigeria (Lagos and out station)
- Leading the development, implementation and operations of effective logistics solution for distribution and delivery to all last mile (outstation hubs)
- Increase fulfilment speed of orders made on jumia.com.ng website.
- Overseeing over 600,000 orders processed during black Friday
- Handed a project to create space in inventory
- Ensuring compliance with QC check
- Issue resolution
Education
Msc - International Managements Operations (Applied)
Teesside University
Middlesbrough 09.2021 - 06.2023
Certificate of Higher Education - Introduction to Social Work
Teesside University
MiddlesbroughNVQ Level 3 - Health and Social Care
Inspire London COLLEGE
UNITED KINGDOMHealth and social care - RQF Level 5 Diploma in Leadership & Management for adult care
Tutor care
United Kingdom 08.2025 -
Btech - Computer Science
Ladoke Akintola University Of Technology
Nigeria11.2012
Skills
- Communication skill
- Team management and leadership
- Ability to work under no supervision
- Infection control protocol
- Confidential record management
- Medication administration
- Personal care
- Care management
- Time management skills
- Dementia knowledge
- Keeping Track of Behaviours and report writing
- Emotional Support and Companionship
- Moving and handling theory
- Promoting and preserving wellbeing
- Autism awareness
- Safeguarding and protection of adults and children
- Introduction to learning disability
- Fundamentals of care and support
- Diabetes awareness for care staff
- Documentation and record keeping
- Covid 19
- Oral health
- Mental health awareness
- Fire awareness in care
- Equality and diversity
- Control of substances hazardous to health (COSHH)
- Epilepsy awareness
- Hoist operation
- Expert in feeding assistance
- Administrative skill
- Ability to work both alone and as part of a team
LANGUAGES
English
Trainings
September 2025
Positive Behavior Management and Breakaway - Training Refresher.
Positive Response Training and Consultancy
August 2023
Buccal Midazolam Administration Training (In-Person)
Iris Care
August 2023
Medication and Administration Training
February 2023
NVQ Level 3 Diploma in health and social care
Inspire London College
Training Qualification UK- TQUK
December 2022
Positive Behavior Management and Breakaway Training
Positive Response Training and Consultancy
November 2021
Healthcare Training
Florence Academy
HOBBIES
Listening to music
Cooking
Reading books of interest
Singing
Crossword puzzles
Acomplishments
Completed Care certificate.
Silver award winner Senior support worker of the year England and Wales.
No medication error recorded.
Promoted to the role of a senior.
Successfully managed a team of 20, to achieve set goals.
Timeline
Health and social care - RQF Level 5 Diploma in Leadership & Management for adult care
Tutor care
08.2025 -
Senior Support Worker
Holmleigh Care (Iris Care)
06.2023 - Current
Support Worker
Holmleigh Care
09.2022 - 06.2023
Support Worker
Essential Care And Support (National Care Group),
12.2021 - 08.2022
Healthcare Assistant/ Support Worker
Florence Nursing Services
12.2021 - Current
Msc - International Managements Operations (Applied)
Teesside University
09.2021 - 06.2023
Regional Manager, (Sorting Center) North East
Jumia Nigeria
07.2014 - 08.2021
Certificate of Higher Education - Introduction to Social Work
Teesside University
NVQ Level 3 - Health and Social Care
Inspire London COLLEGE
Btech - Computer Science
Ladoke Akintola University Of Technology