Glenn Phillip Ovel
Loughton,Essex
Summary
Experienced professional skilled in claims processing and client relationship management, with a proven track record in negotiating settlements and maintaining meticulous attention to detail. Adept at data analysis and database management, ensuring efficient and accurate handling of information. Committed to leveraging expertise to enhance organisational success and pursue opportunities for career advancement in the field.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Senior Claims Handler
Shipco Transport Inc
Basildon, Essex
08.2020 - 04.2025
- Negotiating with clients and adjusting claims from first notification to final settlement
- Investigating liability position and collecting evidence to support mitigation of losses
- Pursuing recovery of claims paid
- Contacting shipping Agents/Surveyors/Lawyers for further documentation/Information
- Giving advice to different departments on operational issues
- Reviewing international conventions/contract terms and conditions
- Determining defences and monetary limits of liability
- Setting up new Marine cargo claims on the in-house system
- Obtaining the relevant documents/information from the in-house system
- Processing payment of claims
- Assisting with group insurance policy renewal
- Responsible for training of all new starters
- Handled customer queries, ensured prompt response and resolution.
Third Party Motor & Personal Injury Claims Handler
Markerstudy Insurance
Chelmsford, Essex
08.2015 - 08.2020
- Providing Policyholders/Brokers/Third Parties with updates on their claim
- Contacting Policyholders/Brokers/Third Parties/Solicitors/Police to obtain reports
- Investigating liability and collecting evidence
- Providing management with daily analysis of claims processed
- Recovering client's monies
- Setting up new motor claims on the in-house system
- Updating note pads on the in-house system
- Instructing engineers to perform repairs on the damaged vehicle
- Raising payments for repairs/total losses/policy excess
- Accessing internet-based portals.
- Ensured customer satisfaction by promptly resolving claims disputes.
- Maintained high levels of accuracy whilst reviewing and validating claims documentation.
- Conducted comprehensive investigations to validate personal injury claims.
- Reviewed medical reports for precise evaluation of personal injury claims.
- Reviewed medical records for personal injury claims, ensuring appropriate compensation was awarded.
Admin Team Leader
Markerstudy Insurance
Chelmsford, Essex
01.2015 - 08.2015
- Arranging weekly meetings with clients
- Coaching and mentoring the team
- Responsible for the training of new starters
- Implement and manage new projects
- Ensuring the team has been fully trained on each new project
- Provide weekly feedback to management
- Provide monthly feedback to the team
- Regular review of individual productivity and quality audits
- Support progression planning
- Completing reporting spreadsheets with daily, weekly and monthly analysis
- Compiling data from in-house systems to send to clients
- Streamlined workflow for a more efficient process.
- Developed strategies for improved performance level across the team.
Claims Admin Supervisor
QBE Insurance
Chelmsford, Essex
06.2010 - 12.2014
- A main point of contact for all questions and queries for the client
- Arranging weekly meetings with clients
- Assisting the Contract management team in running the onsite scan centre ensuring all daily SLA's are met
- Coaching and mentoring the team
- Responsible for the training of all new starters
- Implement and manage new projects
- Ensuring the team has been fully trained on each new project
- Provide performance feedback to the team
- Provide weekly analysis to management
- Regular review of individual productivity and quality audits
- Support progression planning
- Completing reporting spreadsheets with daily, weekly and monthly analysis
- Coordinated team meetings for better staff communication.
- Organised comprehensive training programmes to upskill staff members.
- Led recruitment and training efforts to maintain a highly competent workforce.
- Efficiently addressed employee concerns, fostering a positive work atmosphere.
Imaging Specialist/Team Leader
Aon Limited
Romford, Havering
10.2002 - 06.2010
- Accountable for the day-to-day sorting of all incoming mail and claims files which have arrived from brokers
- Responsible for the training of all new starters
- Implement and manage new projects
- Ensuring the team has been fully trained on each new project
- Reporting to clients daily regarding workflow and daily figures
- Scanning documents into the in-house system for the client to process the claim
- Liaising with the Post Room to organise collections and deliveries from Lloyd's of London
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Streamlined workflow for a more efficient process.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
Office Messenger & Document Management Technician
Hays DX
City of London
05.2002 - 10.2002
- Accountable for the day-to-day sorting and delivering of all incoming mail that is received in the Aon Post room
- Inputting all post, couriers and policies onto the Document Management system, ensuring entries are accurate and traceable
- Liaising with the drivers to organise collections and deliveries from Lloyd's of London
- Carried out ad-hoc duties as required, demonstrating flexibility and adaptability.
- Handled sensitive information discreetly ensuring confidentiality at all times.
- Ensured timely delivery of documents by prioritising tasks effectively.
Entertainment & Mobile Phone Specialist
Woolworths PLC
Loughton, Essex
10.1999 - 05.2002
- Point of contact for customers with queries
- Organising and implementing promotional displays around the sales floor
- Assisted in unloading deliveries, keeping backroom organisation optimal.
- Increased in-store efficiency by coordinating merchandise deliveries.
- Maintained up-to-date industry knowledge through continuous professional development.
- Conducted comprehensive market research, resulting in informed strategic planning.
Furniture Distributor
TD Burns
Bethnal Green, Tower Hamlets
07.1999 - 10.1999
- Delivering and removing furniture into office buildings
- Assembling and co-ordinating the furniture once on premises
Education
High School -
Roding Valley High School
Loughton, Essex 09.1994 - 07.1999
Skills
- Claims processing
- Client Relationship Management
- Negotiating settlements
- Attention to Detail
- Data analysis
- Database management
Affiliations
- Golf
- Football
- Spending time with friends and family
Timeline
Senior Claims Handler
Shipco Transport Inc
08.2020 - 04.2025
Third Party Motor & Personal Injury Claims Handler
Markerstudy Insurance
08.2015 - 08.2020
Admin Team Leader
Markerstudy Insurance
01.2015 - 08.2015
Claims Admin Supervisor
QBE Insurance
06.2010 - 12.2014
Imaging Specialist/Team Leader
Aon Limited
10.2002 - 06.2010
Office Messenger & Document Management Technician
Hays DX
05.2002 - 10.2002
Entertainment & Mobile Phone Specialist
Woolworths PLC
10.1999 - 05.2002
Furniture Distributor
TD Burns
07.1999 - 10.1999
High School -
Roding Valley High School
09.1994 - 07.1999
Similar Profiles
Leonela VelasquezLeonela Velasquez
IMPORT COORDINATOR at SHIPCO TRANSPORTIMPORT COORDINATOR at SHIPCO TRANSPORT
DINESH KUMAR PARHIDINESH KUMAR PARHI
Documentation Executive at SHIPCO TRANSPORTDocumentation Executive at SHIPCO TRANSPORT
Pearl ManaiPearl Manai
Air Export Operations Manager at Shipco TransportAir Export Operations Manager at Shipco Transport
BEATRICE ZANELLABEATRICE ZANELLA
Match day Taproom Supervisor at Redemption Brew Co. &Match day TaproomMatch day Taproom Supervisor at Redemption Brew Co. &Match day Taproom
Ettore CriscioneEttore Criscione
Home tutor at Laura ChenHome tutor at Laura Chen