Glenn Collins
Newcastle upon tyne,Holystone
Summary
Proficient in managing retail operations with a focus on driving sales and improving customer satisfaction. Expertise in team leadership, stock management, and executing promotional strategies. Achievements include consistently delivering results through a hands-on approach and effective communication skills.
Overview
18
18
years of professional experience
Work History
Temp shop manager
Greggs
06.2025 - Current
- Managed daily operations of a high-volume retail store and coached staff performance.
- Trained new employees on customer service excellence, product knowledge and operational procedures.
- Trained new employees on customer service excellence and product knowledge to enhance customer interactions.
- Actioned customer feedback to enhance product offerings and improve service quality.
- Controlled store expense budgets to use resources efficiently each week.
- Ensured store presentation and cleanliness met daily standards for an inviting shopping experience.
- Maintained store presentation and cleanliness to daily standards each shift.
- Coordinated daily tasks to match scheduled commitments. through planning and coordination across daily tasks.
Supervisor
Greggs
02.2022 - 06.2025
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Collaborated with team members to achieve target results.
- Resolved customer complaints through effective communication and problem-solving. with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Met schedule using excellent planning and coordination skills.
Team Member
Greggs
02.2009 - 02.2022
- Welcomed customers with a friendly smile, offering personalised product recommendations to meet their needs.
- Maintained cleanliness and organisation of customer and food preparation areas to ensure a welcoming environment.
- Mastered required tasks to enhance daily performance.
Production
Greggs
07.2008 - 10.2008
- Loaded and unloaded items from machines and conveyor lines daily.
- Packed items into cartons and secured loads for dispatch processing.
- Cleaned machinery to support health and hygiene standards throughout shifts.
Education
Chefs Academy
North Tyneside
Newcastle Upon tyne01-2006
Monkseaton Community high School
01-2005
Skills
- Customer service and support
- Employee training and coaching
- Team development
- Operational efficiency
- Budget management
- Store presentation
- Demand forecasting
- Positive attitude
Hobbies and interests
- Gaming
- Football
- football related news
- Rugby
- Cricket
- Boxing
Timeline
Temp shop manager
Greggs
06.2025 - Current
Supervisor
Greggs
02.2022 - 06.2025
Team Member
Greggs
02.2009 - 02.2022
Production
Greggs
07.2008 - 10.2008
Chefs Academy
North Tyneside
Monkseaton Community high School