GLECERIE ANN YLAYA
Leighton Buzzard,Central Bedfordshire
Summary
Passionate, dedicated, committed to providing high quality patient centred care and promoting wellness through evidence-based practices. Skilled and in developing strong relationships with patients and their families, ensuring comfort and understanding during critical times. Eager to contribute to a dynamic healthcare environment and make a positive impact on patient outcome. Medical- Surgical ward experience for 5 years. A very good team player in all of my previous work place.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Coordinator
East London NHS Foundation Trust
Leighton Buzzard, Central Bedfordshire
07.2022 - Current
- Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
- Coordinated timely appointments for improved patient experience.
- Increased utilisation of preventative care to reduce readmissions.
- Collaborated with multidisciplinary teams for comprehensive patient care planning.
- Maintained confidential case documentation in line with data protection regulations.
- Ensured continuity of care with regular follow-ups.
- Attended regular training and supervision workshops for improved service user support.
Care Team Leader
Central Bedfordshire Council
Leighton Buzzard, Central Bedfordshire
05.2020 - 08.2024
- Supervised carers to provide exceptional care to the service users.
- Built meaningful rapport with service users and their families to enhance delivery of personalised care.
- Maintained confidential case documentation in line with data protection regulations.
- Monitored service user progress, escalating concerns for swift resolution.
- Ensured proper distribution of tasks amongst team members for optimal workload management.
- Routinely administered oral and subcutaneous injection (Insulin) medications.
- Led a team of care providers to improve overall service quality.
- Used assessment findings to action necessary care plan adaptations and update on monthly basis or when clinical condition changes.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Assessed incident reports and discussed issues with manager for better outcomes.
Private Caregiver
Andrew Crichton
Macclesfield, Cheshire East
08.2018 - 12.2019
- Offered companionship and friendship by engaging in conversation and shared interests.
- Ensuring clients nutritional intake by providing PEG tube feeding as per dieticians recommendations.
- Administered regular medications via PEG tube.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Partnered with supervisors and social services team to help coordinate quality care.
- Delivered toileting support for clients with mobility issues.
- Facilitated social interaction by organising activities and outings for mental stimulation.
- Collaborated closely with healthcare professionals to develop personalised care plans for each client.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Maintained hygienic living environments through regular cleaning.
- Communicated effectively with family members about patient status, fostering trustful relationships.
- Safely transported and accompanied clients to appointments and activities.
Health Care Assistant
Concept Care Solution
Edgware, Barnet
03.2011 - 01.2014
- Safely escorted patients during medical appointments and hospital visits.
- Monitored client health conditions and reported immediate issues to the medical team.
- Assisted in patient care, improved comfort and well-being.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Health Care Assistant
Arden House Nursing Home
Watford, Hertfordshire
04.2010 - 11.2012
- Completed documentation of care actions and patient activities for up-to-date client records.
- Kept patient environments clean and neat following optimum hygiene standards.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Prepared meals for patients, ensured balanced nutrition intake.
- Positioned, lifted and transported patients with limited mobility.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Safely and securely transported patients using hoists and wheelchairs.
Health Care Assistant
BUPA- Allington Court Nursing Home
St Albans, Hertfordshire
10.2009 - 05.2010
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Positioned, lifted and transported patients with limited mobility.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Actively developed professional healthcare competencies through regular training.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Worked closely with nurses to maintain optimum levels of communication.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
Nurse
Mingalnila District Hospital
Minglanilla, Cebu, Philippines
02.2007 - 09.2009
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
- Facilitated the recovery of patients through constant monitoring and evaluation of condition.
- Championed the implementation of evidence-based practice within the nursing team.
- Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Liaised with senior physicians to plan timely, successful patient discharges.
- Delivered life support with updated first aid and CPR training.
- Dealt with emergencies with calm and composure.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Supported physicians and consultants with tests and procedures.
- Provided high quality patient care by administering medication, conducting routine checks and updating medical records.
Nurse
Cebu Velez General Hospital
Cebu City, Philippines
07.2002 - 06.2005
- Quickly responded to medical emergencies, working calmly and professionally under pressure.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
- Assisted patients with healing and recovery after surgery.
- Supported physicians and consultants with tests and procedures.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
- Established positive rapport with patients and families through active listening and compassionate care.
- Ordered, dispensed and administered prescribed medications and medical products.
- Prioritised health problems to assist patients in complex, urgent or emergency situations.
- Maintained privacy and confidentiality whilst dealing with sensitive medical information.
- Administered oxygen and medication to achieve optimum health outcomes.
- Coordinated discharge planning activities for smooth transition from hospital to home environment.
- Managed ward supplies for seamless healthcare delivery.
Education
NVQ Level 3 - Health and Social Care
Majestic College
Borehamwood, Hertfordshire 08.2010 - 02.2011
Bachelors of Science in Nursing - Nursing
Velez College of Nursing
Cebu City, Philippines 06.1997 - 03.2001
Skills
Patient Advocacy, Knowledgeable in Medical Terminology, Teamwork skills, Medical and Surgical Ward Experience and Strong Interpersonal Communication Skills, Resilience under pressure, Patient assessment Medication Administration
Timeline
Patient Care Coordinator
East London NHS Foundation Trust
07.2022 - Current
Care Team Leader
Central Bedfordshire Council
05.2020 - 08.2024
Private Caregiver
Andrew Crichton
08.2018 - 12.2019
Health Care Assistant
Concept Care Solution
03.2011 - 01.2014
NVQ Level 3 - Health and Social Care
Majestic College
08.2010 - 02.2011
Health Care Assistant
Arden House Nursing Home
04.2010 - 11.2012
Health Care Assistant
BUPA- Allington Court Nursing Home
10.2009 - 05.2010
Nurse
Mingalnila District Hospital
02.2007 - 09.2009
Nurse
Cebu Velez General Hospital
07.2002 - 06.2005
Bachelors of Science in Nursing - Nursing
Velez College of Nursing
06.1997 - 03.2001
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