Glacia Williams
CHRISTCHURCH
Summary
With a proven track record at Caring Homes, I excel in compassionate care and time management, enhancing patient recovery and satisfaction. My expertise in mobility assistance and emotional resilience has significantly improved patient well-being, demonstrating my commitment to excellence in healthcare services.
Overview
5
5
years of professional experience
Work History
Care Assistant
Caring Homes
02.2024 - Current
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Mitigated patient-care risks with regular equipment safety checks.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
Community Health Aide
Kingston And St Andrew Health Department
09.2020 - 02.2024
- Fostered a supportive environment for at-risk individuals through case management services, connecting them with appropriate resources for assistance.
- Strengthened relationships between community members and healthcare providers by facilitating communication channels and addressing barriers to access.
- Evaluated the effectiveness of public health programs and initiatives by analyzing data trends and identifying opportunities for improvement.
- Reduced tobacco use prevalence through targeted smoking cessation campaigns tailored towards high-risk population groups.
- Supported medical staff in managing patients'' treatment plans by monitoring their progress and reporting any concerns or changes in condition.
- Assisted pregnant women in accessing quality prenatal care services, resulting in better birth outcomes and reduced infant mortality rates.
- Assisted in disease control efforts by participating in infectious disease surveillance, investigation, and response activities.
- Improved community health awareness by conducting informative workshops and presentations on various health topics.
- Increased vaccination rates within the community by organizing immunization clinics and promoting their benefits through outreach programs.
- Conducted comprehensive health assessments for elderly community members to identify potential areas of intervention, ensuring a higher quality of life.
- Supported mental health initiatives within the community by offering crisis intervention services when needed, contributing to overall well-being improvement among residents.
- Reduced emergency room visits by educating community members on preventative measures and the importance of routine checkups.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
Customer Service Representative
Startek Limited
10.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Practical Nursing
Career Academy of Professional Studies
Kingston, Jamaica 12.2017
Skills
- Feeding Assistance
- Compassionate Care
- Mobility Assistance
- Client Confidentiality
- Dementia Care
- End of life care
- Emotional Resilience
- Nutrition monitoring
- Respectful and Compassionate
- Dependable and Responsible
- Time Management
- Problem-Solving
Timeline
Care Assistant
Caring Homes
02.2024 - Current
Community Health Aide
Kingston And St Andrew Health Department
09.2020 - 02.2024
Customer Service Representative
Startek Limited
10.2019 - 02.2020
No Degree - Practical Nursing
Career Academy of Professional Studies
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