Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Gizem Tanis

Teaching Assistan
Faversham ,KENT

Summary

Driven professional with a proven track record at Menzies Aviation, enhancing customer satisfaction and operational efficiency. Excelled in account management and complaint resolution, demonstrating exceptional digital skills and a training development aptitude. Achieved significant improvements in customer retention rates, showcasing adaptability and a results-focused approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
6
6
Certifications

Work History

Childminder

Self Employed
London
04.2010 - 08.2017
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Developed age-appropriate activities and crafts to engage children.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Provided emotional support and guidance to children during difficult times.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Encouraged children to develop healthy social and emotional skills.
  • Implemented daily routines to establish consistency, helping children transition smoothly between activities.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Worked with children to develop good cognitive, physical and language skills.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Introduced children to educational games and activities to boost learning.
  • Liaised with parents and guardians to discuss child progress.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Monitored children's activities to verify safety and wellbeing.
  • Assisted in potty training and toilet hygiene.
  • Responded to inquiries from parents and guardians.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Created and implemented activities to promote language development.

Customer Service Representative

Stobart Aviation
Stanstead Airport
03.2018 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided primary customer support to internal and external customers.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Operations Representative

Menzies Aviation
Gatwick Airport
04.2023 - 12.2023
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Consistently met or exceeded performance targets related to call time management, issue resolution success rate, and customer satisfaction scores.
  • Participated in regular team meetings to share best practices for enhancing customer service skills.
  • Analyzed operational and financial data to identify business insights and opportunities for process improvement.
  • Collaborated with sales teams to identify upselling opportunities, contributing to company revenue growth.
  • Delivered comprehensive training sessions for new team members, promoting consistent quality service across the board.
  • Implemented creative solutions for unique customer concerns, demonstrating flexibility and adaptability in a fast-paced work environment.
  • Utilized CRM systems to update and manage customer information, enabling personalized service experiences for clients.
  • Piloted new procedures for handling specific types of requests or complaints, streamlining workflow and reducing response times.
  • Performed business analysis and provided guidance on best practices and various approaches.
  • Streamlined processes to enhance communication between departments, boosting overall operational efficiency.
  • Handled escalated complaints with diplomacy and professionalism, restoring client trust and loyalty.
  • Established lasting relationships with clients by consistently providing attentive support that exceeded expectations.
  • Assisted customers with product inquiries, guiding them towards informed purchasing decisions that met their needs.
  • Led projects and implementations of internal processes, methodologies and tools to improve business performance.
  • Provided exceptional support by troubleshooting technical issues, leading to increased customer retention rates.
  • Developed expertise in product offerings, staying up-to-date on industry trends to better serve customers'' needs.
  • Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on all concerns.

Education

Level 3 -

Aspire Education
Online
07.2024

Level 2 -

Girls Vocational High School
Turkey
07.2005

Skills

Key holder experience

Languages

English
Advanced (C1)
Turkish
Bilingual or Proficient (C2)

Certification

NCFE CACHE LEVEL2 certificate in understanding Behaviour That Challenges

Interests

Reading,watching movies,listening music,Waking

Timeline

Level 3 Certificate in the principles of Special Education Needs

07-2024

NCFE CACHE LEVEL2 certificate in understanding Behaviour That Challenges

05-2024

NCFE CAHCE LEVEL2 Certificate in Understanding Safeguarding and prevent

05-2024

NCFE CACHE LEVEL 1 Award in Safeguarding In A Learning Environment

04-2024

NCFE CACHE LEVEL 1 Award in preparing to work in schools

02-2024

NCFE CACHE LEVEL 1 Certificate in WELL-BEING

02-2024

Customer Operations Representative

Menzies Aviation
04.2023 - 12.2023

Customer Service Representative

Stobart Aviation
03.2018 - 07.2019

Childminder

Self Employed
04.2010 - 08.2017

Level 3 -

Aspire Education

Level 2 -

Girls Vocational High School

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Gizem Tanis Teaching Assistan