Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
AccountManager

Giuseppina Alecci

General Manager
Flat 3, 91 Franklin Road, Harrogate

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
3
3
Languages

Work History

General Manager

Pret A Manger
Harrogate
01.2013 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provided professional services and support in a dynamic work environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Sales Assistant

Vetus
Agrigento
01.2011 - 07.2012
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Apprentice Pastry Chef

Albanese
Agrigento
01.2010 - 01.2011
  • Managed in-store, pick-up orders and catering needs.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Maintained well-organized mise en place to keep work consistent.
  • Oversaw purchasing, storage, and use of kitchen supplies.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Cleaned and maintained kitchen equipment and oven.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Processed customer orders and payment transactions.
  • Determined baking times for various items.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

Education

High School - Business Economics

IPSTC Nicolò Gallo
Agrigento
09.2001 - 07.2006

Skills

    Inventory management

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Software

Microsoft Office Suite ( Excel, Word, PowerPoint)

Certification

Certified: NVQ 3

Timeline

First AID

03-2023

Certified: ISO9100

06-2021

Certified: ISO 45001

06-2021

Certified: ISO 19001

06-2021

Certified: Food Safety 3

05-2018

Certified: NVQ 3

01-2015

General Manager

Pret A Manger
01.2013 - Current

Sales Assistant

Vetus
01.2011 - 07.2012

Apprentice Pastry Chef

Albanese
01.2010 - 01.2011

High School - Business Economics

IPSTC Nicolò Gallo
09.2001 - 07.2006

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Giuseppina AlecciGeneral Manager