Microsoft Office Suite ( Excel, Word, PowerPoint)
Giuseppina Alecci
General Manager
Flat 3, 91 Franklin Road, Harrogate
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
General Manager
Pret A Manger
Harrogate
01.2013 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Sales Assistant
Vetus
Agrigento
01.2011 - 07.2012
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Apprentice Pastry Chef
Albanese
Agrigento
01.2010 - 01.2011
- Managed in-store, pick-up orders and catering needs.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Cleaned and maintained kitchen equipment and oven.
- Cut and shaped dough for pies, rolls and other pastries.
- Processed customer orders and payment transactions.
- Determined baking times for various items.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Education
High School - Business Economics
IPSTC Nicolò Gallo
Agrigento 09.2001 - 07.2006
Skills
Inventory management
Staff supervision
Staff Management
Business planning
Interpersonal Communication
Excellent Communication
Dependable and Responsible
Customer service expert
Employee rewards and motivation
Quality improvement leadership
Problem-Solving
Computer knowledge
Safety awareness
HVAC systems
Software
Certification
Certified: NVQ 3
Timeline
First AID
03-2023
Certified: ISO9100
06-2021
Certified: ISO 45001
06-2021
Certified: ISO 19001
06-2021
Certified: Food Safety 3
05-2018
Certified: NVQ 3
01-2015
General Manager
Pret A Manger
01.2013 - Current
Sales Assistant
Vetus
01.2011 - 07.2012
Apprentice Pastry Chef
Albanese
01.2010 - 01.2011
High School - Business Economics
IPSTC Nicolò Gallo
09.2001 - 07.2006