Giulio Penada
Manager
Cambridge
Summary
Resourceful and adaptable Manager with experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role with progressive organisation.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Duty Manager
BrewDog Cambridge Cambridge
06.2023 - Current
- Managed and motivated large teams of staff to deliver against daily operational targets.
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Monitored financial statements and reported revenue and cash flow changes, triggering strategic initiatives to grow income.
- Deduced workloads and customer demands and utilised details in scheduling and assigning staff work activities to fulfil client needs.
Bar Manager
Propaganda Bar Tokyo
08.2022 - 03.2023
- Managed and motivated large teams of staff to deliver against daily operational targets.
- Coordinated daily activity using exceptional organisation and planning abilities for smooth-running business operations
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers
- Coached and mentored junior staff, developing confidence and competence for improved service delivery
- Monitored financial statements and reported revenue and cash flow changes, triggering strategic initiatives to grow income
- Deduced workloads and customer demands and utilised details in scheduling and assigning staff work activities to fulfil client needs
- Accurately monitored cash intake to eliminate discrepancies.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations
- Established positive relationships with guests and employees, creating positive, energetic environment
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service
- Bartender
Bartender
El Café Latino
Tokyo
06.2022 - 07.2022
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
- Demonstrated full knowledge of all menu items.
- Processed cash, credit card and voucher payments to fast track process.
Cook
Hobgoblin
Tokyo
04.2022 - 05.2022
- Checked food and ingredients for freshness and weighed, mixed and prepped materials before cooking meals.
- Maintained clean, safe environment by adhering to sanitation and safety requirements.
- Safely operated bakery ovens, fryers and mixers.
Team Manager
Green Wolf Racing Team Padova
Padova
03.2019 - 12.2021
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Built and maintained relationships with team, increasing motivation and team spirit.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Used excellent, smart and innovative upselling techniques to increase customer order value and purchases.
Seller
Contract Optima S.p
01.2017 - 12.2017
- A Padova techniques and communication skills to ensure positive experience
- Set effective employee schedules to maintain coverage during peak times and minimise labour costs
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow
- Demonstrated full knowledge of all menu items.
- Processed cash, credit card and voucher payments to fast track process.
- Checked food and ingredients for freshness and weighed, mixed and prepped materials before cooking meals
- Maintained clean, safe environment by adhering to sanitation and safety requirements.
- Safely operated bakery ovens, fryers and mixers.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
- Built and maintained relationships with team, increasing motivation and team spirit.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action
- Used excellent, smart and innovative upselling techniques to increase customer order value and purchases
- Visited customers to give product presentations and present product functions and usability
- Used smart conservational, sales and upselling techniques to identify sales opportunities with customers and use to best advantage
- Arranged and attended meetings with customers to build and maintain excellent
Education
Bachelor's degree - Arts
University of Rome Niccolò Cusano
Rome 05.2021 - 05.2023
Master's degree - Business
University of Rome Niccolò Cusano
Rome 06.2019 - 12.2020
Bachelor's degree - Political Science
University of Rome Niccolò Cusano
Rome 11.2016 - 05.2019
Skills
Resolution, Team leadershipundefined
Certification
Allergen Awareness June 2023
Timeline
Duty Manager
BrewDog Cambridge Cambridge
06.2023 - Current
Bar Manager
Propaganda Bar Tokyo
08.2022 - 03.2023
Bartender
El Café Latino
06.2022 - 07.2022
Cook
Hobgoblin
04.2022 - 05.2022
Bachelor's degree - Arts
University of Rome Niccolò Cusano
05.2021 - 05.2023
Master's degree - Business
University of Rome Niccolò Cusano
06.2019 - 12.2020
Team Manager
Green Wolf Racing Team Padova
03.2019 - 12.2021
Seller
Contract Optima S.p
01.2017 - 12.2017
Bachelor's degree - Political Science
University of Rome Niccolò Cusano
11.2016 - 05.2019
Allergen Awareness June 2023
Brewdog
Emergency First Aid Awareness June 2023
Fire Safety Awareness June 2023
Food safety level 2 June 2023
Health & Safety June 2023
Similar Profiles
Aastha JoshiAastha Joshi
Clinical Observer at Cambridge Health Alliance- Cambridge HospitalClinical Observer at Cambridge Health Alliance- Cambridge Hospital
Uche AbarahUche Abarah
Mental Health Counselor at Cambridge Health Alliance-CambridgeMental Health Counselor at Cambridge Health Alliance-Cambridge
Bhupen SharmaBhupen Sharma
Sr Line Cook/Chef De Partie at Cambridge Mill, Cambridge, ONSr Line Cook/Chef De Partie at Cambridge Mill, Cambridge, ON