Giulio Fusco

• Manager of the the Thom Browne London Mayfair Flagship Store and Zegna Store in Madrid, Spain
• CRM Portfolio Management, Customer Loyalty, Engagement and Retention

• Talents Development, training and coaching
• P&L management
• Working closely with personal shoppers, Events
Management a n d External Business Development

• Made To Measure and MTO
• Inventory management

• Managing a team of 14 HC
• Ensuring effective commercial and operational
management of the store
• Training the team on selling ceremonies and product
knowledge through the introduction of daily training
sessions
• Implementing and managing CRM strategy
• Supporting area manager in executive decision making
process

• Managing a team of 12 sales advisors and 5 senior positions in the

London Selfridges department store

• Training the team in selling ceremonies and product

knowledge and developing team members with daily

briefings and spot coaching

• Managing the shop floor and welcoming clients

• Promoting brand image, implementing CRM strategy

and managing after sale service

Monthly turnover of £2.000.000+

• Managing a retail sales team while overseeing daily

store operations in compliance with internal policies

and procedures

• Leading and motivating team members to provide

highest level of customer service and achieve business

goals and strategic objectives

• Recruitment

• Seasonal meetings and buying sessions in Milan HQ

• Inventory control and Stock management

• Store opening, first flagship store in Spain

• Implementing company guidelines and policies and

ensuring staff members are trained to perform to the

required level, and deliver excellent service in order to

achieve the set monthly targets

• Supporting the Store Director with sales analysis,

business planning, administrative processes and recruitment

• Monitoring all Store activities: cash management, stock

control, store maintenance and visual merchandising

• Coaching and motivating the sale team to help

them achieve individual and team targets

• Ensuring business opportunities are maximised through

effective and well organised team management

• Responsible for visual merchandising on all the shop

floor displays as well as window display