Giulia Siragusa
Leeds,United Kingdom
Summary
Results-driven Accounts Payable Supervisor with over six years of experience within a global luxury retail organisation, progressing from Customer Service Advisor to Accounts Payable Analyst and Supervisor through consistent high performance and leadership. Experienced in leading high-performing teams, driving continuous improvement initiatives and delivering operational excellence across end-to-end Accounts Payable processes.
Proven ability to build strong relationships with stakeholders at all levels, manage complex projects and implement process enhancements that improve efficiency, compliance and service delivery. Played a key role in international projects, representing the Accounts Payable function and supporting the successful implementation of new processes and ways of working.
A proactive and analytical finance professional with strong expertise in SAP, invoice processing, supplier management, KPI reporting, team development and cross-functional collaboration. Passionate about leading teams, improving processes and delivering exceptional results in fast-paced, multinational environments.
Overview
2
2
Languages
8
8
years of post-secondary education
17
17
years of professional experience
Work history
Accounts Payable Supervisor
Burberry
Leeds
2023.08 - Current
- Lead, coach and develop a team of Accounts Payable Analysts, ensuring high performance, engagement and achievement of service level agreements.
- Manage workload planning, KPI monitoring and performance reporting to deliver operational excellence.
- Act as the primary escalation point for complex supplier, stakeholder and payment issues across multiple entities.
- Partner with senior Finance leaders, Procurement and operational teams to drive process improvements and strengthen stakeholder relationships.
- Lead continuous improvement initiatives, supporting automation, standardisation and optimisation of Accounts Payable processes.
- Play a key role in the Burberry Manifattura project, representing Accounts Payable, driving process improvements and ensuring successful implementation of new ways of working.
- Support system enhancement projects, testing activities and process documentation to improve efficiency and controls.
- Ensure compliance with internal controls, audit requirements and company policies while maintaining a strong customer-focused approach.
- Recruit, onboard, coach and develop team members, fostering a collaborative and high-performing team culture.
Accounts Payable Analyst
Burberry
Leeds
2022.07 - 2023.07
- Processed high volumes of supplier invoices across multiple entities, ensuring accuracy and compliance with company policies and SLAs.
- Managed supplier accounts, reconciliations and payment queries, building strong relationships with internal and external stakeholders.
- Investigated and resolved complex invoice discrepancies, blocked invoices and GR/IR issues.
- Supported month-end close activities and ensured accurate financial reporting.
- Worked closely with Procurement, Finance and business teams to improve invoice processing efficiency.
- Played a key role in process improvement initiatives, identifying opportunities to streamline AP activities and enhance controls.
- Contributed to cross-functional projects, including support for the Burberry Manifattura integration and continuous improvement initiatives.
- Trained and supported new team members while promoting best practices across the AP function.
Customer Service Consultant
Burberry
Leeds, United Kingdom
2020.10 - 2022.07
- Take ownership of each customer journey via phone, live chat and email, anticipating needs and persevering to resolve after-sales cases through personalised solutions.
- Excite and encourage customers to discover the distinctive style, look and British craft of Burberry products while cultivating relationships that enhance brand loyalty.
- Contribute towards the efficient running of the customer service department using a range of systems and digital tools.
- Play a key role in achieving sales and service level targets in line with company policies and departmental ways of working.
Warehouse associate
Amazon Logistic DLS2
Leeds
2020.05 - 2020.09
- Assisting with the unloading of vehicles and the checking in of stock
- Sorting and placing materials or items on to racks, and shelves.
- Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule.
- Performing warehouse inventory controls via scanner and or through a computer.
- Stock counting and location checks.
Receptionist
Victoria Gate Casino
Leeds
2018.01 - 2020.02
- Signing in existing members and registering new members.
- Incoming telephone enquiries.
- Undertaking membership cancellations.
- Updating and maintaining member profiles.
Croupier & Gaming Host
Victoria Gate Casino
Leeds
2017.06 - 2020.02
- Entertaining customers whilst maximising profits.
- Accurate mental arithmetic.
- Showmanship whilst keeping table security.
- Cash handling.
- Presenting casino facilities and offering free demonstrations of table gaming.
Waiter/waitress
Vecchi Sapori Siciliani Restaurant
Palermo
2015.10 - 2016.08
- Providing excellent wait service to ensure satisfaction.
- Taking customer orders and delivering food and beverages.
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Waiter/waitress
Restaurant Spanò
Palermo
2013.06 - 2014.09
- Providing excellent wait service to ensure satisfaction.
- Taking customer orders and delivering food and beverages.
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Sales assistant
Libreria Portinaio, Books retail
Palermo
2010.09 - 2012.11
- Unpacking and checking off deliveries
- Stocking shelves
- Packing and managing internet orders
- Keep the shop tidy and clean
- Offering advice and help to customers
- Processing payment and returns
- Dealing with complaints
- Phone calls management
- Orders management
- Relations with suppliers
- Store management
- Direct contact with the public
Sales assistant
Patrizia Italiano - Ceramic Retail
Palermo
2009.11 - 2010.08
- Unpacking and checking off deliveries
- Stocking shelves
- Packing and managing internet orders
- Keep the shop tidy and clean
- Offering advice and help to customers
- Processing payment and returns
- Dealing with complaints
- Phone calls management
- Orders management
Education
Diploma Level 3 Equivalent - Mathematics and Science, Foreign Languages and ancient language (Latin)
Liceo Scientifico Benedetto Croce
Palermo, Italy 2005.01 - 2010.01
High School -
Pietro Palumbo High School
Palermo, Italy 2002.09 - 2005.06
Skills
- Microsoft Office Suite
- Social media management
- Team leadership
- Data analysis
- Record keeping
- Customer relations
- Effective communication
- Public speaking
- SAP and SAP S/4HANA expertise
- Tax compliance knowledge
- Time management
- Cost center coding
- Expense report handling
- Accounting principles
- Discrepancy resolution
- Payment scheduling
- International payments expertise
- Multi-currency payments management
- Prioritization skills
- Multitasking ability
- Accounts payable automation systems
- Invoice processing and month-end closing
- AP training and development
LANGUAGE SKILLS
Italian
Native
English
Fluent
Timeline
Accounts Payable Supervisor
Burberry
2023.08 - Current
Accounts Payable Analyst
Burberry
2022.07 - 2023.07
Customer Service Consultant
Burberry
2020.10 - 2022.07
Warehouse associate
Amazon Logistic DLS2
2020.05 - 2020.09
Receptionist
Victoria Gate Casino
2018.01 - 2020.02
Croupier & Gaming Host
Victoria Gate Casino
2017.06 - 2020.02
Waiter/waitress
Vecchi Sapori Siciliani Restaurant
2015.10 - 2016.08
Waiter/waitress
Restaurant Spanò
2013.06 - 2014.09
Sales assistant
Libreria Portinaio, Books retail
2010.09 - 2012.11
Sales assistant
Patrizia Italiano - Ceramic Retail
2009.11 - 2010.08
Diploma Level 3 Equivalent - Mathematics and Science, Foreign Languages and ancient language (Latin)
Liceo Scientifico Benedetto Croce
2005.01 - 2010.01
High School -
Pietro Palumbo High School
2002.09 - 2005.06