Summary
Overview
Work History
Education
Skills
Timeline
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Giulia Nieddu

Bicester

Summary

Experience in team leadership, strategic planning, and operational management. Focus on clear communication and solid organizational skills to support project objectives. Committed to providing quality customer service, with practical experience in the retail and global shipping industries.

Overview

10
10
years of professional experience

Work History

Customer Service Advisor

Foundever
09.2022 - 06.2024
  • Resolved customer inquiries through multiple channels, ensuring satisfaction and retention.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Trained new team members on customer service protocols and company policies.
  • Collaborated with store and warehouse teams to support customer requests and improve overall service quality.
  • Developed training materials that improved onboarding efficiency for new staff members.


Department Manager

H&M
09.2019 - 12.2021
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Analyzed and interpreted store trends to facilitate planning.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Office Administrator

H&M
06.2018 - 08.2019
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.

Customer Service Operator

Fercam
06.2015 - 06.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members, clients and partners overseas (specially Middle East, Asia, Australia) to make accurate reservations.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Customer Service Assistant

DHL
03.2014 - 03.2015
  • Answered customer questions about service availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Controlled adherence to customs import and export requirements through oversight and communication.
  • Managed large number of incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.


Education

Associate of Arts - Art History, Criticism, And Conservation

University of Padova
Padova
10.2008

Skills

  • Retail Management
  • Customer experience
  • Performance Management and Employee Evaluations
  • Operational Administration and Data Reporting
  • KPI monitoring
  • Team Supervision
  • Employee Coaching and Motivation
  • Health and Safety Regulations
  • Work Planning and Organization
  • Call center experience

Timeline

Customer Service Advisor

Foundever
09.2022 - 06.2024

Department Manager

H&M
09.2019 - 12.2021

Office Administrator

H&M
06.2018 - 08.2019

Customer Service Operator

Fercam
06.2015 - 06.2017

Customer Service Assistant

DHL
03.2014 - 03.2015

Associate of Arts - Art History, Criticism, And Conservation

University of Padova

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Giulia Nieddu