Giulia Di Giovanni
London
Summary
I am an enthusiastic, friendly, committed employee with 10 years of experience in the hospitality industry. Excellent team leader and problem solver with a resourceful and flexible approach.
Computer literate and a quick learner I can work effectively both in a team or as a solo.
During my previous work experiences, I have gained the right combination of communication and people skills, organization, ability to work in a fast paced environment and adaptability to the continuous changing standards and workplace dynamics. Now I would like to challenge myself by putting my skills to use in a different setting and acquire new talents.
Overview
11
11
years of professional experience
Work history
Duty Manager
National Theatre
London
2025.07 - 2026.01
- Lead and managed front-of-house team of over 20 across five bars and two cafés.
- Oversaw daily operations, ensuring seamless service while maintaining high standards of hospitality and efficiency
- Conducted staff briefing, performance management, and motivated teams to deliver exceptional customer experience in a fast-paced environment.
- Drove commercial performance of bars and cafés, with a particular focus on optimising the new GRIND site operations.
- Delivered coffee training for café staff, raising product knowledge and consistency.
General Manager
Redemption Roasters
London
2024.04 - 2025.04
- Worked with the Operational Management to develop, assess and improve operational procedure, including customer service and health and safety.
- Tracked and analysed shop performances to identify growth opportunities.
- Prepared rotas for 10 staff members to maximise labour efficiency.
- Managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Monitored and maintained stock levels to maximise sales and reduce waste.
- Recruited and trained high-performing team members.
Assistant General Manager
Redemption Roasters
London
2023.09 - 2024.03
- Supported the General Manager to drive the coffee shop's performance and deliver amazing results, including in coffee and food quality, financial accountability, customer experience, health & safety and food hygiene & allergen practices.
- Inspired the team to go the extra mile for our guests, keeping expectations & standards high.
- Worked with the Manager to develop the team.
- Confidently lead the cafe as if it were my own in the absence of the General Manager.
Assistant Manager
Gail's Bakery
London, United Kingdom
2022.03 - 2023.08
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Oversaw daily operations of the bakery, including food production planning, inventory management, stock and supply control.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Enforced company policies and guidelines for all employees.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Shift Supervisor
Starbucks Coffee
London, United Kingdom
2018.01 - 2022.02
- Led and oversaw all shift activities, including cash management, inventory control, staff training and new promo launches.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Dealt with customer complaints.
Barista
Starbucks Coffee
London, United Kingdom
2017.06 - 2018.01
- Acted with a customer comes first attitude and delivered customer service that meets and exceeds customer expectations.
- Provided quality beverages and food products consistently for all customers following recipes and presentation standards.
- Maintained a calm demeanour during periods of high volume
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Followed health, safety and sanitation guidelines
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
Deli Supervisor
Carluccio's
London, United Kingdom
2015.08 - 2017.04
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Designed visually pleasing in-store and window displays to increase footfall.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Planned caterings and respective deliveries a/o set up of the food on site.
- Identified discrepancies in stocks through regular inventory management.
- Trained new team members.
Retail Assistant
Carluccio's
London, United Kingdom
2014.09 - 2015.08
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Emergency First Aid - Highfield Qualifications
2024.05 -
Key Talent Program for High Performing Supervisor
Starbucks CoffeeInventory and Sales Workshop
Starbucks CoffeeCoffee Master Certification
Starbucks CoffeeTraining and Coaching Workshop
Carluccio'sSpeciality Coffee Association -
CSP Barista Skills - Foundation
2025.04 -
Diploma of Higher Education in Accounting and Bookkeeping
Ravenna, ItalySkills
- Customer service
- Business administration
- Sales monitoring
- Cost Control
- Target-driven
- Inspiring leadership
- Staff Management
- Training
- Employee scheduling
- Recruiting and interviewing
- Employee performance evaluations
Timeline
Duty Manager
National Theatre
2025.07 - 2026.01
Speciality Coffee Association -
CSP Barista Skills - Foundation
2025.04 -
Emergency First Aid - Highfield Qualifications
2024.05 -
General Manager
Redemption Roasters
2024.04 - 2025.04
Assistant General Manager
Redemption Roasters
2023.09 - 2024.03
Assistant Manager
Gail's Bakery
2022.03 - 2023.08
Shift Supervisor
Starbucks Coffee
2018.01 - 2022.02
Barista
Starbucks Coffee
2017.06 - 2018.01
Deli Supervisor
Carluccio's
2015.08 - 2017.04
Retail Assistant
Carluccio's
2014.09 - 2015.08
Key Talent Program for High Performing Supervisor
Inventory and Sales Workshop
Coffee Master Certification
Training and Coaching Workshop
Diploma of Higher Education in Accounting and Bookkeeping