GITHIN SAJI

Working with Leonardo Hotels as a front office administrator, you will represent the hotel by giving guests outstanding service and assisting the front office manager with day-to-day tasks. Managing billing concerns, managing guest evaluations, helping with quality control, and making sure front-of-house operations run well are all part of this hectic and dynamic profession. You will be a member of a dynamic team that strives to provide excellent guest service. The position provides excellent chances for professional growth, continuous training, and well-defined career progression pathways within the hospitality sector.

Organised Front Office Administrator with knack for streamlining daily operations and enhancing customer service. Managed reception tasks, coordinated schedules, and facilitated smooth communication between departments, leading to improved office efficiency and client satisfaction. Strong interpersonal skills and proactive approach contributed to creating welcoming and productive work environment.

• Communication Skills, Serve as the main contact for visitors, guaranteeing efficient and transparent communication both at check-in and check-out and during their entire stay.
• Customer Service and Guest Satisfaction, Proactively respond to questions from visitors, settle grievances, and look for ways to improve visitor satisfaction by providing timely, amiable service.
• Organisation & Time Management, Oversee several projects at once, from guest evaluations to billing concerns, making sure everything runs smoothly and effectively.
• Interpersonal Skills, Promote a friendly, cooperative environment by cultivating good relationships with both internal teams and visitors.
• Problem-Solving & Conflict Resolution, Ensure guest satisfaction while adhering to hotel standards by promptly resolving issues such billing disputes or complaints.
• Cooperation Among Team Members, To guarantee smooth front-of-house operations, collaborate closely with the front office manager and other hotel departments.
• Multitasking and Adaptability, Maintain composure and concentration while performing a variety of duties, such as answering evaluations from visitors and overseeing check-ins during busy periods.
• Representation of Brands, Act as a brand ambassador by continuously expressing the ideals and standards of service of Leonardo Hotel to all visitors.
• Focus on the Details, Make ensuring that reservations, guest requests, and invoices are accurate while reducing mistakes and providing excellent service.
• Technical Expertise, Manage reservations, check-ins, and updates using hotel management software, making sure that all systems are operating effectively and that visitor data is appropriately documented.