Gitanjali Jadhav

Tech Support(May 2021 - November 2023)

As a Helpdesk Support Specialist, I provided comprehensive technical support during the pilot phase of McDonald’s restaurant software implementation. This role involved troubleshooting, deploying, and managing systems critical to restaurant operations. Leveraging tools such as ServiceNow, RDP, SCCM, AWS and server management expertise, I ensured the smooth deployment and functionality of new software and infrastructure.

Technical Lead(December 2023)

As the Global Integration and Deployment Specialist, I served as the primary point of contact for McDonald’s market teams, coordinating the integration and deployment of new software across global markets. This role required a deep understanding of McDonald’s systems, excellent project management skills, and the ability to collaborate across diverse teams to ensure successful implementation and alignment with business objectives.

• Prioritised tasks to meet and exceed company objectives and goals.
• Followed scripts when answering common customer questions.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained excellent client satisfaction by providing in-depth support.