GITA SNYDERS
Pretoria
Summary
Detail-oriented Secretary with strengths in document management and data confidentiality. Coordinates meetings, schedules, and office resources to support operational efficiency. Focused on delivering high-quality customer service and maintaining professional communication. Dedicated Secretary skilled in managing client interactions and office correspondence. Addresses inquiries promptly while fostering positive relationships with team members and clients. Committed to creating a welcoming environment and ensuring smooth office operations.
Overview
30
30
years of professional experience
Work History
Secretary
LOUIS PASTEUR HOSPITAL
Pretoria
04.2023 - Current
- Scanned and photocopied documents for office team members.
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
- Dealt with confidential and sensitive data and appropriately maintained records.
- Handled incoming calls and enquiries, offering professional assistance and directing to appropriate departments for further action.
- Worked with Microsoft Word and Google Docs to complete word processing tasks.
- Maintained organised filing system documenting business operations.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Documented and shared weekly meeting minutes.
- Organised personal and professional calendars, sending reminders and updates for upcoming meetings and events.
- Kept stationery and office supplies well stocked to meet operational need.
- Handled emails and written business correspondence on behalf of senior office staff.
- Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
- Kept reception space tidy and professional to welcome visitors.
- Facilitated smooth operation of office equipment, including photocopiers, scanners, and printers, troubleshooting issues as necessary.
- Coordinated and booked meetings, conferences and client appointments for managers.
- Prepared meeting spaces and equipment for events and presentations.
- Communicated meeting action points to relevant staff for prompt resolution.
- Established strong professional relationships with personnel at multiple levels whilst remaining flexible to take initiative and meet tight deadlines.
- Managed diary for senior executives, scheduling meetings and coordinating travel arrangements to optimise time efficiency.
ASSISTANT MANAGER
MELLINS I STYLES
UPINGTON
06.2021 - 03.2023
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Enhanced customer experience by introducing a loyalty programme, increasing repeat business.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Personal Assistant
LOUIS PASTEUR HOSPITAL
Pretoria
12.2010 - 06.2021
- Handled emails and written business correspondence on behalf of senior office staff.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Worked with Microsoft Word and Google Docs to complete word processing tasks.
- Scanned and photocopied documents for office team members.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Managed communication systems to enable smooth workplace connectivity.
- Kept stationery and office supplies well stocked to meet operational need.
- Coordinated and booked meetings, conferences and client appointments for managers.
- Prepared meeting spaces and equipment for events and presentations.
- Kept reception space tidy and professional to welcome visitors.
- Coordinated events and conferences, from venue selection to attendee management, ensuring successful execution and positive feedback.
- Maintained digital and physical filing systems following practices for organisation and information protection.
- Sorted and distributed business mail for office staff.
- Fielded high-volume business calls through successful switchboard operation.
aDMINISTRATOR
PTA&DISTRICT CHILD AND FAMILY WELFARE SOCIETY
Pretoria
03.2009 - 12.2010
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Scheduled appointments and maintained master calendar.
- Served as main point of contact for outside vendors, connecting with relevant personnel or department.
- Advised senior management on facilities needs and delivered ongoing operational support.
Call Centre Service Agent
ABSA
JOHANNESBURG
04.1996 - 11.2007
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Followed up customer calls with further information or instructions when necessary.
- Responded to customer emails with accurate, professional replies.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Support with outbound calls to customers about specific sales and marketing promotional campaigns.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Attended to incoming enquiries within target timeframes.
- Gave clients information about available products and services to build awareness.
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Coordinated with team members to ensure seamless service delivery during high-demand periods, minimising wait times.
- Established positive rapport with customers through various channels.
- Reviewed submitted complaints and prioritized responses by submission time or other factors.
PERSONAL ASSISTANT
ABSA
Pretoria
04.1996 - 11.2007
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Worked with Microsoft Word and Google Docs to complete word processing tasks.
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
- Scanned and photocopied documents for office team members.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Sorted and distributed business mail for office staff.
- Communicated meeting action points to relevant staff for prompt resolution.
- Recorded staff absences and communicated to affected teams.
Education
GRADE 10
HIMALAYA SECONDARY SCHOOL
PRETORIA Skills
- Document preparation
- Email handling
- Calendar management
- Meeting coordination
- Filing system management
- Customer service
- Problem solving
- Communication management
- Time management
- Conflict resolution
- Professional relationship building
- MS Office
- Verbal and oral communication
- Administrative efficiency
- Attention to Detail
- Email correspondence
- Listening actively
- Office resource management
- Confidentiality maintenance
- MS office proficiency
- Excel
- Documentation
- Clear communication
- Appointment management
- Frontline receptionist
- Telephone manner
- Filing organisation
- Travel arrangements
- Microsoft Powerpoint
- Taking minutes
- Diary management
- Filing experience
- Service orientation
- Client liaison
Languages
English
Advanced
C1
Afrikaans
Intermediate
B1
Interests
- ROAD TRIPS
- BAKING
- READING
Timeline
Secretary
LOUIS PASTEUR HOSPITAL
04.2023 - Current
ASSISTANT MANAGER
MELLINS I STYLES
06.2021 - 03.2023
Personal Assistant
LOUIS PASTEUR HOSPITAL
12.2010 - 06.2021
aDMINISTRATOR
PTA&DISTRICT CHILD AND FAMILY WELFARE SOCIETY
03.2009 - 12.2010
Call Centre Service Agent
ABSA
04.1996 - 11.2007
PERSONAL ASSISTANT
ABSA
04.1996 - 11.2007
GRADE 10
HIMALAYA SECONDARY SCHOOL