Hi, I’m
Gislaine Forbes
Longstanton,Cambridgeshire
Summary
I am dynamic,proactive and have an easy relationship at work.
Maintains organised, tidy spaces and helps team members. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Strong work ethic, professional with great initiative. Organised and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
41
years of professional experience
54
years of post-secondary education
Work history
Jardim de FadasSão Paulo, Brazil
Bussiness Owner
10.2015 - 10.2023
Job overview
- Enhanced new product awareness by posting engaging images to company websites and social media accounts.
- Forecasted sales figures and aligned inventory with expected demand.
- Applied digital marketing tactics to drive business growth and awareness.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Established business goals and objectives to provide organisational direction toward growth and prosperity.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Conducted annual performance reviews to deliver constructive feedback and promote employee growth.
- Monitored operations to assess and highlight results.
- Facilitated team-building and morale-boosting activities to support employee satisfaction.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Allocated resources to teams and projects based on need, performance and availability.
- Put in place clear controls for financial administration and business management.
- Maintained organisational compliance with applicable legislation and regulations.
- Established strong rapport with stakeholders to enhance business credibility.
- Collaborated with marketing personnel to identify and promote brand mission, values and vision.
- Monitored and updated stock levels and inventory databases.
- Developed plans and strategies to promote continuous improvement.
- Conducted testing to diagnose system faults.
- Served customers to drive sales and deliver top-quality experiences.
- Kept appropriate stock levels to match expected demand.
R/C Performance Modellsports LtdaSão Paulo, Brazil
Administrative assistant
12.1999 - 09.2015
Job overview
- Organised licences to goods into Brazilian territory.
- Tracked shipments using multiple software systems and kept clients informed on progress.
- Maintained shipping records and accounting files covering.
- Verified cargo contents against transport documentation.
- Followed correct customs clearance procedures for importing goods.
- Classified goods by type of item and fee or tariff groups using correct system.
- Kept and maintained accurate filing system for preservation of office information.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Opened and routed business parcels and letters.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Managed physical and digital correspondence while keeping information private and secure.
- Established improved workflows to maximise communication and efficiency.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
- Gathered information, created charts and produced reports for staff.
- Acted as main contact for staff and clients.
- Documented financial transactions Quickbooks and classified each with correct code.
- Produced clean, error-free professional business correspondence for office team.
- Wrote professional letters, emails and memoranda for business communication.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Monitored and updated stock levels and inventory databases.
- Received and processed stock using inventory management system.
- Kept appropriate stock levels to match expected demand.
Montgomery Watson BrazilSao Paulo, Brazil
Bilingual Secretary
02.1995 - 06.1998
Job overview
- Applied positive customer service approach to increase satisfaction levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Designed digital and print materials to engage audiences.
- Leveraged strategic networking to create new business opportunities.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Maintained and updated Quickbooks
- Opened and routed business parcels and letters.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
- Assisted managers in compiling and organising materials for meetings.
- Provided printing, photocopying scanning support to colleagues.
Kernow PlusfileMilton, Cambridgeshire
Packing and stock assistant
01.1993 - 12.1994
Job overview
- Supervised warehouse operations, enforcing proper inventory management procedures.
- Identified inefficient or fault machinery, arranging repair work.
- Surpassed volume expectations by 100% by completing workload efficiently.
- Loaded, stored and palletised products.
- Minded packing and labelling machines.
- Assessed quality of products on production line.
- Used automated packing equipment to speed up production line output.
- Prepared packaged products for dispatch.
- Manually picked and packed items with speed and accuracy.
- Labelled products, parcels and packages.
- Loaded and unloaded products accurately in fast-paced environment.
Saint Marteen Construction Marigot, St Marteen Caribean
Administrative assistant
01.1990 - 02.1993
Job overview
- Reported material needs to avoid shortages and reduce waste.
- Safely loaded and unloaded daily deliveries, maintaining optimal materials' quality and condition.
- Followed written and verbal work instructions to verify task requirements.
- Handled high volume calls to address customer inquiries and concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Tesco SuperstoreBar Hill, Cambridgeshire
Supermarket shelf stacker
02.1987 - 06.1988
Job overview
- Cleaned shelves, signs and aisle floors.
- Arranged shelves to increase visibility and accessibility of products.
- Extended assistance to customers in locating specific items.
- Kept store tidy to maintain cleanliness and quality standards.
- Rotated and discounted products to maximise sales before sell-by dates.
- Inspected delivery product quality and quantities.
Latitude 3001São Paulo , SP Brazil
Apprentice Recepcionist/Secretary
03.1983 - 02.1986
Job overview
- Answered 100+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Delivered front of house duties with warm and professional manner.
- Wrote professional letters, memos for internal and external business communication.
- Issued visitor and contractor passes and recorded visits on security system.
- Maintained accurate and up-to-date records for smooth handovers.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
Escola Municipal de Primeiro Grau Professor OtheloSão Paulo/Brazil
Elementary Level from 3d printing
01.1970 - 12.1975
Escola Estadual de Segundo Grau Loureiro JuniorSao Paulo/ Brazil
GCSEs from Hight School Level
01.1976 - 12.2019
Professional Training Camargo AranhaSao Paulo/ Brazil
Secretary /Oficce administration from Administration
01.1979 - 01.1982
Cambridge Regional CollegeCambridge
Course of English from English
02.1987 - 01.1988
Escola de Artes de São Paulo
Foundation Degree in Arts from arts
/2016 - /2017 (1 education.year_Label)
Escola de Modelagem 3D CADSão Paulo /Brazil
3D Printing from 3d printing
01.2020 - /2022
Skills
- Brazilian Portuguese to English Translator
- Travel administration
- Appointment scheduling
- Database management
- Inventory purchasing
- Letter writing
- Filing experience
- Office administration
- Vendor relations skills
- QuickBooks expert
- Business administration
- Dedicated team player
- Bilingual Portuguese/English
- Document control
- Shipping and receiving
- Customer relations
- Customer service
- Organised and reliable
- Customer experience
- Social media marketing
Timeline
Escola de Modelagem 3D CAD
3D Printing from 3d printing
01.2020 - /2022
Bussiness Owner
Jardim de Fadas
10.2015 - 10.2023
Administrative assistant
R/C Performance Modellsports Ltda
12.1999 - 09.2015
Bilingual Secretary
Montgomery Watson Brazil
02.1995 - 06.1998
Packing and stock assistant
Kernow Plusfile
01.1993 - 12.1994
Administrative assistant
Saint Marteen Construction
01.1990 - 02.1993
Supermarket shelf stacker
Tesco Superstore
02.1987 - 06.1988
Cambridge Regional College
Course of English from English
02.1987 - 01.1988
Apprentice Recepcionist/Secretary
Latitude 3001
03.1983 - 02.1986
Professional Training Camargo Aranha
Secretary /Oficce administration from Administration
01.1979 - 01.1982
Escola Estadual de Segundo Grau Loureiro Junior
GCSEs from Hight School Level
01.1976 - 12.2019
Escola Municipal de Primeiro Grau Professor Othelo
Elementary Level from 3d printing
01.1970 - 12.1975
Escola de Artes de São Paulo
Foundation Degree in Arts from arts
/2016 - /2017 (1 education.year_Label)