Gishamol Augustine
Cambridge
Summary
Accomplished HR professional with over six years of experience in management, communication, and negotiation. Expertise in proofreading, editing, and office technology, driving administrative efficiency. Proven skills in conflict resolution and employee relations, contributing to workplace harmony and organizational success.
Overview
6
6
years of professional experience
6063
6063
years of post-secondary education
Work history
Workforce/Rota Coordinator
Addenbrooks Hospital
Cambridge, Cambridgeshire
10.2023 - 05.2025
- Served as primary contact for all Rota-related communications, resolving urgent issues promptly.
- Managed five rotas for 56 full-time equivalent trainee posts, ensuring coverage.
- Developed monthly distribution rotas and disseminated to relevant teams.
- Completed and updated Rota watch for various Women's and Children's services.
- Tracked locum cover requests and shifts efficiently.
- Maintained consultant communication regarding Rota-related matters.
- Monitored sickness, study, and annual leave requests systematically.
- Generated daily reports and managed audit logs for training purposes.
Customer Service Representative
Deligenta Ltd
Peterborough ,UK
07.2023 - 10.2023
- Resolved diverse customer queries by managing high call volumes over 50 customer calls per day and understanding needs.
- Delivered high-quality service regarding customer accounts and general inquiries at Nest Pensions.
- Documented call details accurately to ensure compliance with regulations.
- Updated in-house systems with client information, personal details, and data security.
Administration Manager
Scorpio Facilities Management LLC
Business bay, Dubai
05.2019 - 10.2021
- Created job postings and filtered candidates to prepare shortlists for hiring managers.
- Maintained records of candidate deployment processes, ensuring accuracy and compliance.
- Generated invoices and addressed client queries to enhance customer satisfaction and which increased 10% growth in business.
- Managed daily email communication with clients and head office to ensure effective collaboration.
- Trained junior administrators on best practices, fostering skill development within team.
- Arranged meetings with clients, ensuring all necessary materials were prepared and documented.
- Implemented new software tools, improving productivity across team.
- Performed risk assessments on operational practices with strict scrutiny providing safer work conditions.
Education
MSc - Logistics, and global operations
University of Lincoln
Lincoln, UKMBA - HR Management
Annamalai University
Annamalai nagarB. Com - Finance and Taxation
M.G University
Kottayam, IndiaSkills
- Written and oral communication
- Negotiation and persuasion
- Critical thinking and problem solving
- Proofreading and editing
- Office equipment proficiency
- Computer skills
- Administrative efficiency
- Telephone etiquette
- Conflict resolution
- Recruitment strategies
- HR metrics knowledge
- Employee relations
Certificate and Achievements
- Certificate in Computerized Accounting from centre for computer education, Kottayam.
- MS Office and Internet Application Course.
- Certificate in SAP (Supply chain logistics & transportation in S/4 HANA) course.
- CIPS Membership.
Timeline
Workforce/Rota Coordinator
Addenbrooks Hospital
10.2023 - 05.2025
Customer Service Representative
Deligenta Ltd
07.2023 - 10.2023
Administration Manager
Scorpio Facilities Management LLC
05.2019 - 10.2021
MSc - Logistics, and global operations
University of Lincoln
MBA - HR Management
Annamalai University
B. Com - Finance and Taxation
M.G University
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