Giselle Unsworth
London
Summary
Experienced professional with focus on facilities management and operational excellence. Consistently ensure seamless facility operations and high standards of maintenance, leveraging strong organisational and problem-solving skills. Proven track record in enhancing workplace safety and cost-efficiency through strategic planning and resource management.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Facilities Manager
Bausch + Lomb
London
03.2023 - 08.2025
- Directed £6,000,000 refurbishment of four-storey building, ensuring timely completion. Coordinated contractors to optimise workflow and maintain quality standards. Managed critical project documentation and timelines to prevent delays.
- Collaborated with Global Security team to implement upgraded CCTV, access control, and intruder alarm systems. Ensured seamless integration of security infrastructure during refurbishment project. Mitigated project risks, completing security enhancements on schedule without incidents.
- Optimised £1,000,000 annual facilities budget through strategic vendor contract negotiations. Implemented rigorous financial controls to enhance budget management. Secured substantial cost savings while upholding high service standards.
- Developed and implemented comprehensive Health & Safety policies to ensure strict regulatory compliance. Conducted regular audits to uphold industry and governmental standards. Coordinated mandatory training for First Aiders and Fire Marshalls, enhancing preparedness.
- Directed essential central services, including building maintenance, waste management, and utility procurement. Ensured operational excellence by upholding strict adherence to environmental and governmental standards. Maintained continuous upkeep of core services to meet business requirements.
Facilities Coordinator
Bausch + Lomb
London
08.2016 - 03.2023
- Coordinated contractor schedules and access requirements to support daily operations. Assisted Facilities Manager in managing contractor activities for project execution. Ensured efficient building functionality through effective contractor management.
- Functioned as primary contact for tenant queries and access control issues. Resolved urgent tenant concerns swiftly, enhancing overall satisfaction. Managed support needs across several leased office floors to ensure smooth operations.
- · Ensured daily contractor reception cover by coordinating absences and task allocation. Liaised with agency to manage cover requirements due to holidays or sickness.
- Ensured that reception staff completed Compliance Wire training for regulatory adherence.
- Communicated with security contractor to address out-of-hours or weekend security needs. Acted as point of contact for security issues during weekends and bank holidays.
- Held keyholder responsibilities, ensuring secure premises at all times.
General Manager
Best Western Cottage Hotel
London
11.2006 - 02.2016
- Orchestrated £150,000 refurbishment programme to revitalise hotel operations.
- Renegotiated vendor service contracts, achieving annual savings of 20%.
- Increased Average Room Rate significantly, contributing to revenue growth.
- Championed operational excellence across all departments, enhancing service delivery and guest satisfaction.
- Established culture of continuous improvement in reception and housekeeping.
- Achieved consistently high service standards, bolstering hotel reputation.
- Directed comprehensive HR functions for team of over 35 employees. Executed strategic recruitment to attract top talent.
- Managed performance assessments to ensure alignment with organisational goals.
- Resolved grievances promptly to maintain workforce morale and productivity.
Education
GCSEs - Eight GCSEs
Ursuline High School
A-Levels - English Literature and Media Studies
Esher College
Skills
- Vendor Management and coordination
- Project Management
- H&S Compliance
- Risk Assessments
- Building systems understanding
- Leadership aptitude
- Budgetary oversight
- Building maintenance management
Certification
- IOSH Managing Safely Course
- Qualified First Aider
- Level 1 Award - Health and Safety in the Workplace
- IWFM Academy - FM Strategic Sourcing Course
- Fire Marshalling course completed with St Johns Ambulance
Languages
English
Native
References
References available upon request.
Timeline
Facilities Manager
Bausch + Lomb
03.2023 - 08.2025
Facilities Coordinator
Bausch + Lomb
08.2016 - 03.2023
General Manager
Best Western Cottage Hotel
11.2006 - 02.2016
GCSEs - Eight GCSEs
Ursuline High School
A-Levels - English Literature and Media Studies
Esher College
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