GIRISH S NAIR
Ilford
Summary
Organised retail operations professional with 10+ years of management experience across store operations, stock control, administration, and team leadership. Proven ability to optimize stock levels, analyze reports, coordinate with internal teams and suppliers, and resolve operational issues quickly. Strong MS Office skills, stakeholder relationship building, and a track record of meeting and exceeding KPI targets.
Overview
11
11
years of professional experience
Work history
Deputy manager
Topps Tiles
Kings Cross, London
2022.04 - Current
- Managed daily store operations, administration, and processes to ensure smooth, high-volume performance.
- Maintained stock levels; coordinated stock ordering and third-party fulfilment to sustain product availability.
- Analyzed trade/ business reports to identify performance gaps; supported data-driven operational decisions.
- Built strong relationships with construction stakeholders (architects, project managers, traders) achieving 90% client retention.
- Trained new staff on procedures and policies; developed a confident, knowledgeable team.
- Participated in Trade Ambassador meetings; contributed to store sales through KPI-focused insights.
- Assisted line manager with store P&L; monitored controllable overheads.
- Led multidisciplinary teams; coached staff to consistently exceed KPIs.
- Updated pricing, signage, and merchandising to reflect promotions, boosting customer engagement.
Deputy Store Manager
Reliance Retail Limited
2019.07 - 2022.02
- Managed day-to-day operations for a high-turnover store; consistently met and exceeded revenue targets.
- Led 2 department managers and 30+ staff; ensured strong visual merchandising and product displays.
- Oversaw sales contributions across departments (Women’s, Men’s, Kids); tracked brand performance via sales/space reports.
- Collaborated with merchandiser on stock fill rates; escalated issues to improve stock availability.
- Motivated sales teams with daily huddles; consistently achieved monthly sales goals and KPI targets.
- Resolved customer issues promptly, preserving satisfaction and loyalty.
Store Manager
Adidas
2015.05 - 2019.06
- Directed daily store operations; consistently exceeded revenue targets.
- Managed 1 assistant manager and 8 staff; ensured SOP adherence and merchandising standards.
- Maintained stock accuracy; oversaw inventory counts and loss prevention.
- Drove store sales across multiple categories by building partnerships with gyms, clubs, and schools.
- Led inventory control and stock reconciliation; maintained accurate records.
Education
Master's - Business Administration (Finance & Marketing)
RVS Institute of Management Studies and Research
2015-05
Bachelor of Business Administration - Computer Application
RVS College of Arts and Science
2013-04
Skills
- Operational & Administrative Support
- Stock Management & Inventory Control
- Process Administration
- Team Coordination & Training
- Supplier & Stakeholder Liaison
- Data Analysis & Reporting
- Microsoft Word & Excel
- Relationship Management
- Problem Solving & Query Resolution
Accomplishments
- Received highest trade sale contribution award for the store.
IT SKILLS
- MS office
- SAP
References
References available upon request
Timeline
Deputy manager
Topps Tiles
2022.04 - Current
Deputy Store Manager
Reliance Retail Limited
2019.07 - 2022.02
Store Manager
Adidas
2015.05 - 2019.06
Master's - Business Administration (Finance & Marketing)
RVS Institute of Management Studies and Research
Bachelor of Business Administration - Computer Application
RVS College of Arts and Science