Giovanni Shah Mosafeer
Night In-Room Dining Coordinator
London
Summary
Organised and detail-oriented hospitality professional with extensive experience in luxury hotels and fine dining services. Recognised for a calm and hardworking nature, with strong problem-solving abilities and the capacity to perform under pressure while maintaining the highest service standards. Skilled in supervising teams, handling guest relations, and ensuring seamless service operations. Fluent in Italian and English, with additional knowledge of French.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Night In-Room Dining Coordinator
Four Seasons Hotel
01.2025 - Current
- Fully responsible for the overnight in-room dining operations.
- Managed guest calls, email requests, and orders with accuracy and professionalism.
- Coordinated and supervised the night team, ensuring smooth operations and adherence to standards.
- Oversaw reporting, billing, and follow-up on special requests or VIP amenities.
- Ensured exceptional service delivery and problem resolution during night shifts.
- Conducted regular team meetings to review performance metrics, discuss areas for improvement, and share best practices among staff members.
In-Room Dining Server
Four Seasons Hotel
10.2023 - 01.2025
- Delivered high-quality food and beverage service to guest rooms.
- Handled multiple orders efficiently while maintaining luxury standards.
- Assisted in setting up special amenities for VIP guests.
- Ensured compliance with hygiene and food safety policies.
- Provided attentive and personalised service, ensuring complete guest satisfaction.
Room Dining Supervisor
The Milestone Hotel
01.2023 - 10.2023
- Supervised the in-room dining team, motivating staff to deliver top-class service.
- Ensured high standards of service, quality, and hospitality were consistently achieved.
- Managed house count forecasts and VIP guest lists while maintaining strict confidentiality.
- Coordinated with other departments to ensure smooth operations and guest satisfaction.
- Monitored staff performance to identify areas for improvement, providing constructive feedback and coaching as needed.
- Maximized performance by monitoring daily activities and mentoring team members.
Room Dining Waiter
The Milestone Hotel
11.2021 - 01.2023
- Delivered food and beverage orders to guest rooms promptly and accurately.
- Suggested special menus and offerings to enhance guest experience.
- Ensured service trays were collected efficiently and rooms were kept in order.
- Resolved guest complaints professionally, maintaining brand reputation.
- Followed food safety regulations and uniform standards at all times.
- Created positive first impressions to build loyalty in return guests.
- Ensured guest satisfaction with special dietary requests or modifications by communicating clearly with kitchen staff about specific needs.
Porter (Housekeeping Support)
Corinthia Hotel
07.2021 - 11.2021
- Supported housekeeping operations with timely distribution of linen and amenities.
- Maintained guest areas, corridors, and service spaces to high presentation standards.
- Assisted with cleaning and upkeep of guest areas and back-of-house spaces.
Nutrition Assistant
University Hospital Lewisham
11.2020 - 05.2021
- Assisted dieticians in planning and providing patient meals according to nutritional needs.
- Ensured dietary requirements were accurately met for patients.
- Supported meal preparation and menu planning in a healthcare environment.
Room Dining Waiter
Sofitel Luxury Hotels
09.2019 - 10.2020
- Delivered food and beverage orders efficiently to guest rooms.
- Maintained and restocked minibars across the property.
- Managed multiple orders under pressure while ensuring guest satisfaction.
- Participated in regular inventory checks by counting stock accurately and reporting any discrepancies to management.
Receptionist
Hotel Belsito
03.2017 - 03.2018
- Welcomed guests upon arrival, ensuring a smooth check-in experience.
- Reviewed billing information and handled guest check-outs.
- Resolved service-related issues promptly to maintain guest satisfaction.
Education
Diploma in Hotel And Catering Management - Diploma in Hotel And Catering Management
Istituto Alberghiero Marzano Di Nola
Italy 04.2001 -
Skills
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution
- Team leadership and staff supervision
- Computer literacy (MS Office, hotel systems)
- Guest relations
- Strong multitasking
Timeline
Night In-Room Dining Coordinator
Four Seasons Hotel
01.2025 - Current
In-Room Dining Server
Four Seasons Hotel
10.2023 - 01.2025
Room Dining Supervisor
The Milestone Hotel
01.2023 - 10.2023
Room Dining Waiter
The Milestone Hotel
11.2021 - 01.2023
Porter (Housekeeping Support)
Corinthia Hotel
07.2021 - 11.2021
Nutrition Assistant
University Hospital Lewisham
11.2020 - 05.2021
Room Dining Waiter
Sofitel Luxury Hotels
09.2019 - 10.2020
Receptionist
Hotel Belsito
03.2017 - 03.2018
Diploma in Hotel And Catering Management - Diploma in Hotel And Catering Management
Istituto Alberghiero Marzano Di Nola
04.2001 -