Giovanni Eze-oji
Milton Keynes,Buckinghamshire
Summary
Detail-oriented Warehouse and Customer Service Professional with extensive experience in RF scanning and task prioritisation. Skilled in restocking, boxing, labelling, and product inspection. Adept in customer relations management and guest services, ensuring compliance with safety protocols. Physically fit and energetic, capable of performing heavy lifting in demanding environments.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work history
Picker and packer
Booker
Newcastle upon Tyne, Tyne and Wear
2026.05 - 2026.08
- Accurately packed and picked high-volume orders in fast-paced environments.
- Reduced order discrepancies with careful picking of goods.
- Packed parcels for safe and secure transportation.
- Double-checked orders against pick lists to reduce errors and confirm accuracy.
- Ensured product and packaging quality met high standards to maintain customer satisfaction.
- Processed orders using handheld scanners with speed and precision.
- Maintained accurate records for easy tracking of parcels.
- Loaded lorries for timely dispatch of orders.
- Used pallet jacks and other equipment safely to move heavy items.
- Operated material handling equipment to move large and heavy loads.
- Followed safety standards for carrying, moving and storing freight.
- Wrapped delicate items carefully for damage-free transit.
- Assembled boxes to ensure robust packaging of items.
- Streamlined warehouse operations through meticulous sorting and arranging of items.
- Checked inventory, ensured adequate stock levels.
- Met strict deadlines with focused and fast-paced work style.
- Worked collaboratively with team members to enhance workflow efficiency in the warehouse.
- Cleaned work area, promoted a healthy and safe environment.
- Kept up to date knowledge about packaging techniques for improved performance.
- Followed company guidelines whilst packing merchandise; maintained brand consistency.
- Completed work orders and packing slips with accuracy.
- Loaded vehicles using best practices to avoid over-weight or balance issues.
- Assisted new team members, fostered cooperative working relationships.
- Assisted customers, providing excellent service.
- Served customers promptly, ensuring satisfaction.
- Assisted customers, improving their shopping experience.
- Guided customers in finding specific products.
- Managed lending of equipment to customers for their convenience. for customers.
- Resolved complaints promptly, retained happy customers.
- Resolved complaints promptly, retained happy customers.
Property Host
Airbnb
Milton Keynes, Buckinghamshire
2021.02 - 2023.09
- Managed guest check-ins and check-outs, facilitating smooth transitions and enhancing guest satisfaction.
- Handle guest inquiries and resolve issues, maintaining a high standard of hospitality.
- Welcomed guests at reception, ensuring a friendly first impression, creating a welcoming atmosphere that contributed to overall customer satisfaction.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Responded to telephone enquiries, providing detailed information about services and bookings. professionally, providing accurate information regarding operating hours, services, and booking procedures.
- Coordinate with the cleaner to ensure the property is cleaned and prepared between stays.
- Adjust pricing dynamically based on demand, local events, and seasonality.
- Maintained a professional demeanour during busy periods, ensuring guest satisfaction despite high demand.
Order Picker
John Lewis
London, Buckinghamshire
2021.09 - 2022.12
- Fulfilled orders efficiently to meet challenging daily objectives.
- Achieved productivity and accuracy standards to meet company guidelines.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Followed order sheets to pick correct stock and prepare pallets.
- Minimised product and order damage by carefully selecting items.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Coordinated daily activities with associates to enhance productivity and achieve operational goals.
- Conducted inventory transactions using scanner gun.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Education
High School Diploma -
Fredericton High School
Fredericton, NBBachelor of Science - Agri-business management
Newcastle University
Newcastle upon Tyne 2023.09 - 2026.05
Skills
- RF Scanning Devices
- Inventory management
- Order fulfilment
- Boxing and labelling
- Product Inspection
- Cleaning procedures
- Warehouse navigation
- Knowledge of shipping procedures
- Pallet jack handling
- Warehouse equipment handling
- Weight assessment
- Barcode reading
- Merchandise Restock
- Heavy Lifting
- Safety Procedures
- Safety gear usage
- Efficient coordination
- Time management
- Task prioritisation
- Attention to Detail
- Focus under pressure
- Speed in packing
- Problem-Solving
- Issue resolution
- Decision Making
- Client engagement
- Customer focus
- Customer satisfaction focus
- Effective listening
- Professional communication
- Professional telephone etiquette
- Team collaboration
- Team player
- Stress management
- Logistical understanding
- Basic mathematics
- Workload Priorities
- High stamina
- Use of packaging tools
- Boxing and wrapping
- Focus under pressure
- Basic mathematics
- Team player
Career goals
- To manage my own property
- Work in a stable successful business
- Succeed in my private personal goals
Hobbies and interests
- I Enjoy watching and playing sports especially football and rugby
- I like going to the cinema
- Enjoy being active going to the gym and walks
- Interested in different types of clothing
Timeline
Picker and packer
Booker
2026.05 - 2026.08
Bachelor of Science - Agri-business management
Newcastle University
2023.09 - 2026.05
Order Picker
John Lewis
2021.09 - 2022.12
Property Host
Airbnb
2021.02 - 2023.09
High School Diploma -
Fredericton High School