Giovanni De Almeida Medeiros
London
Summary
Professional and customer focused individual with experience delivering strong service in fast-paced, customer-facing environments. Skilled in building relationships, communicating clearly with a wide range of customers, and handling challenging situations calmly and efficiently. Experienced in supporting large volumes of customers while maintaining attention to detail, professionalism, and compliance, with a strong focus on delivering a high standard of service.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work history
Customer Service & Security Officer
The Gherkin, London
, London
2024.06 - 2026.04
- Provide a professional first point of contact for over 400 visitors daily in a high profile corporate environment
- Guided visitors and tenants to appropriate services and solutions, ensuring a smooth and efficient experience
- Build positive relationships with visitors and tenants, ensuring high levels of service and trust
- Monitor access control systems and manage secure entry, demonstrating responsibility and strong attention to detail
- Respond quickly and calmly to incidents, resolving issues professionally while maintaining customer confidence
- Communicate clearly with management, colleagues and emergency services to ensure safe and efficient outcomes
- Maintain accurate reports and logs using digital systems, ensuring compliance with operational procedures
- Trusted to operate within a high profile corporate site requiring discretion, professionalism and strong customer engagement
- Maintain high service standards while managing large volumes of visitors in a fast-paced environment
Door Supervisor
Negus Security
London
2023.12 - 2024.05
- Delivered high levels of customer service while managing 300–800 guests per event in high-pressure environments
- Managed customer interactions to maintain order and ensure a safe, controlled environment during high-volume events
- Ensured compliance with venue regulations and licensing requirements
- Built rapport with customers while maintaining safety standards
- Worked closely with team members and management to maintain efficient operations during peak periods
- Developed strong conflict resolution and communication skills in high pressure environments.
Bartender
Troxy Events Venue
London
2023.05 - 2023.09
- Delivered customer service in a high volume venue hosting events of up to 3,000 guests
- Served 100+ customers per shift while maintaining accuracy and efficiency
- Engaged with customers to understand their preferences and recommend suitable options, delivering a personalised service experience
- Proactively recommended drinks based on customer preferences, helping drive additional sales and enhance customer experience
- Maintained accurate order processing and handled payments responsibly
- Verified identification and ensured compliance with licensing regulations
- Consistently recognised for providing friendly, attentive customer service in busy environments.
Education
GCSEs -
The Brittons Academy
2015.09 - 2025.05
BTEC - Business
Havering College
London 2021.09 - 2022.06
Skills
Customer service and client interaction
Building positive customer relationships
Understanding customer needs and recommending appropriate solutions
Clear and confident communication
Conflict resolution and problem-solving
Working under pressure in high-volume environments
Attention to detail and compliance awareness
Team collaboration and support
Using digital systems and customer platforms
Foundational data analytics
Fluent in English and Portuguese
Professional Development
Data Analytics Foundations – DataCamp
Currently studying
- Learning the fundamentals of data analytics and data driven decision making
- Developing skills in interpreting data, identifying trends, and using digital tools
- Building foundational knowledge of data analysis techniques relevant to business environments
Professional Attributes
- Highly reliable and trustworthy in roles requiring responsibility and discretion
- Strong attention to detail and commitment to compliance
- Calm decision making under pressure
- Motivated to develop a long term career in financial services
- Committed to continuous learning and professional development
Timeline
Customer Service & Security Officer
The Gherkin, London
2024.06 - 2026.04
Door Supervisor
Negus Security
2023.12 - 2024.05
Bartender
Troxy Events Venue
2023.05 - 2023.09
BTEC - Business
Havering College
2021.09 - 2022.06
GCSEs -
The Brittons Academy
2015.09 - 2025.05