Giorgia Pisano

Operating in a dual-capacity role, I oversee high-value Red Hat client portfolios while actively driving internal talent acquisition initiatives for the division. I manage the full lifecycle of client retention while simultaneously partnering with HR to identify, screen, and onboard new talent capable of sustaining company growth.

• Full-Cycle Recruitment & Screening: Partner directly with hiring managers to define job specifications, create compelling job descriptions, and conduct first-round behavioral and technical screening calls to shortlist top-tier candidates for the sales division.
• Strategic Account Management: Direct Red Hat's key client accounts, analyzing market trends and implementing tailored retention strategies to generate new B2B business opportunities and drive overall account growth.
• Talent Pipeline Generation: Utilize advanced proactive sourcing techniques, leveraging LinkedIn Recruiter and internal databases to build robust talent pipelines of passive candidates in the highly competitive tech sector.
• Onboarding & Mentorship: Design and facilitate comprehensive onboarding programs for new portfolio managers, ensuring rapid integration, skill alignment, and a seamless transition into their target-driven roles.

Served as a core strategic advisor for Microsoft solutions across the EMEA region, while taking a leading role in shaping the team's internal structure through active participation in recruitment and staff development.

• Candidate Assessment & Interviewing: Conducted extensive competency-based interviews alongside senior management to evaluate candidates' technical aptitude and cultural fit within the Microsoft partner ecosystem.
• Client & Stakeholder Advising: Acted as a trusted consultant, helping enterprise clients achieve structural business goals through the adoption of Microsoft technologies and identifying lucrative cross-selling opportunities.
• Performance & Attrition Analysis: Monitored employee engagement and customer usage data to provide insights and recommendations that optimized both the internal team experience and external customer satisfaction.
• Complex Contract Negotiation: Led sensitive contract renewals and negotiations, strengthening long-term commercial partnerships while utilizing identical negotiation skills to manage candidate salary expectations and job offers.

Tasked with driving rapid business growth across Northern Europe, the Middle East, and Africa, I seamlessly integrated high-volume headhunting techniques into daily lead generation, treating prospective clients with the same rigorous qualification process applied to candidate recruitment.

• Proactive Headhunting & Outreach: Executed aggressive outbound sourcing campaigns, mapping out entire organizational structures to identify key decision-makers and passive targets for VMware solutions.
• Pipeline & Forecasting Optimization: Managed a highly dynamic sales and prospect pipeline, utilizing CRM software to meticulously track interactions, forecast revenue, and ensure seamless digital transformation for clients.
• Needs Assessment: Applied deep diagnostic questioning during discovery calls to evaluate specific infrastructure needs, mirroring the deep-dive needs assessment required when taking a job brief from a hiring manager.

Specialized in intensive B2B client acquisition within the energy sector, while unofficially acting as a mentor and hiring support pillar for the branch management team.

• Sourcing & Cold Calling: Conducted high-volume cold calling and proactive outreach, developing the resilience, objection-handling, and persuasive communication skills fundamental to 360-degree agency recruitment.
• CV Screening & Peer Interviewing: Assisted branch leadership in screening incoming CVs and conducting informal "shadow" interviews to evaluate the communication skills and resilience of potential new Account Managers.
• Relationship Nurturing: Fostered and nurtured long-term client accounts, ensuring maximum satisfaction and continuous portfolio growth in a highly competitive market environment.

In this highly dynamic and fast-paced role at one of the UK's leading recruitment agencies, I developed a comprehensive foundation in full-cycle talent acquisition and B2B client relationship management. Operating within the bustling Liverpool market, I was instrumental in supporting senior recruitment consultants by identifying top-tier talent, managing extensive candidate databases, and facilitating the preliminary stages of the hiring process. This role required exceptional resilience, an acute eye for detail, and the ability to thrive under pressure while handling high-volume sourcing campaigns. I consistently mapped local market trends, anticipated client needs, and built a robust pipeline of qualified professionals, bridging the gap between exceptional candidates and elite corporate opportunities. My proactive approach to candidate engagement and my rigorous screening methodologies significantly accelerated the placement cycle and bolstered the branch's overall revenue goals.

• Proactive Sourcing & Talent Pipelining: Executed sophisticated, high-volume sourcing strategies utilizing LinkedIn Recruiter, specialized job boards, and the internal Hays database to identify, attract, and engage passive candidates for highly competitive roles across various commercial sectors.
• Rigorous Candidate Screening: Conducted in-depth initial telephone and video interviews to evaluate candidates' technical competencies, career aspirations, and cultural fit, ensuring only the most qualified individuals were shortlisted for senior consultant review and client presentation.
• CRM & Database Management: Meticulously maintained and updated candidate records within complex CRM systems, ensuring absolute data accuracy and compliance with strict data protection regulations while tracking the end-to-end progress of multiple concurrent recruitment campaigns.
• Market Mapping & Lead Generation: Supported the business development team by identifying new commercial leads during candidate qualification calls, gathering critical market intelligence, and uncovering potential hiring needs within prospective client organizations across the Merseyside region.
• Operational Support & Onboarding: Facilitated a seamless candidate experience by managing complex interview scheduling, providing constructive pre-interview coaching, handling compliance documentation, and assisting with the foundational stages of the onboarding process for successful placements.