Giorgia Miliotis
Barnet
Summary
Offering strong interpersonal and communication skills, with background in customer service and hospitality. Proficient in booking systems and payment handling, showcasing strong teamwork, time management, and organizational skills. Dedicated to delivering high-quality service and enhancing customer experiences
Overview
2
2
years of professional experience
Work history
Customer Service Advisor
Southgate Leisure Centre
Greater London
2022.10 - 2024.04
- Assisted customers with inquiries in person and via phone.
- Processed membership bookings and payments using internal systems.
- Supported sales by promoting membership options and services.
- Provided friendly and professional service to enhance customer satisfaction.
- Collaborated with team members to uphold operational standards.
- Managed complex customer issues to successful resolution.
Waitress
Heddons Kitchen
Cockfosters
2022.01 - 2022.05
- Assisted customers with attentive and friendly service in a bustling environment.
- Engaged with diverse clientele to understand and fulfil needs effectively.
- Addressed customer issues with professionalism and ensured satisfaction.
- Collaborated with team members to sustain service quality during peak times.
- Upheld cleanliness and organisation in dining areas to enhance customer comfort.
Education
BSc - Psychology
University of Nottingham
2024.09 -
GCSEs - 9 subjects including Maths, English, Science
East Barnet School
A Levels - Psychology, Business, Biology
East Barnet School
Skills
- Excellent customer service and communication
- Front-of-house and reception skills
- Booking systems and payment handling
- Teamwork and collaboration
- Time management and organisation
- Problem-solving and conflict resolution
- Professional and approachable manners
References
References available upon request.
Additional information
- Previous role at a Southgate Leisure centre has given me a strong understanding of service standards and daily operations. However, I am confident in my ability to quickly adapt to any new systems and procedures.
- Flexible with working hours and available to work during seasonal periods, including half terms and holidays.
Timeline
BSc - Psychology
University of Nottingham
2024.09 -
Customer Service Advisor
Southgate Leisure Centre
2022.10 - 2024.04
Waitress
Heddons Kitchen
2022.01 - 2022.05
GCSEs - 9 subjects including Maths, English, Science
East Barnet School
A Levels - Psychology, Business, Biology
East Barnet School