Giola Tsomo

• Collaborated with Finance Manager to ensure accurate financial transactions and records
• Executed bank clearing, cash handling and petty cash management with focus on accuracy
• Ensured balance sheet accuracy through regular updates and compliance with financial standards
• Streamlined processes in financial initiatives with SAP knowledge
• Succeeded through exceptional organizational abilities and teamwork skills
• Controlled petty cash transactions for office supply budget management
• Streamlined month-end closing for up-to-date financial documentation
• Ensured accurate reconciliation of company accounts, including credit cards and expense claims
• Streamlined purchase order processing to enhance operational efficiency
• Executed scheduled audits with result higher than 88%
• Analyze and corrected financial discrepancies to enhance accuracy
• Assisted Finance Manager with year-end accounts preparation, ensuring regulatory compliance
• Helped research and resolve financial discrepancies to reduce errors.

• As Office Building Coordinator, worked closely with Operations and General Manager to ensure that all hotel policies and procedures are followed in timely and efficient manner.
• Take hands-on approach to training and mentoring all staff including manager as needed, while also serving as point of contact for guest inquiries and complaints
• In addition, have contributed to many ongoing projects related to facility management and other special initiatives.
• Strong organizational skills, attention to detail, and ability to work collaboratively with others have enabled to current success in this challenging and rewarding role.
• Demonstrated resilience and composure under pressure for successful project outcomes.
• Build and maintained strong relationships with partners and key stakeholders.

As a Front Office Manager, I took pride in ensuring that all guests had a positive experience from the moment they enter the lobby.

• Provided excellent customer service, prioritizing guest satisfaction and safety always and reaching
• Trained dozen receptionists on credit policy and accounting procedures, reducing account discrepancies by 70%.
• Designed strategic schedules, rotas and workloads to promote productivity.
• Oversee the Front Desk team and was responsible for organizing and training my associates to ensure that they possess a thorough understanding of the hotel's general knowledge and brand standards
• I collaborated with the housekeeping and maintenance departments to ensure clear communication and maintain high levels of guest satisfaction
• Through my leadership, I empower my team to be effective and efficient in their roles, contributing to the overall success of the hotel

• Oversee the entire hotel to maintain high standards and smooth operation overnight
• Ensuring that all brand standards are adhered to and that excellent standards of customer service are delivered
• Running night audit and complete Night Audit duties, health and safety checks and dealing all guests requests
• Supervising and motivating employees by providing additional training and coaching as needed to ensure everyone is performing their job properly

• Dealing with unhappy guests and resolving any customer complaints
• Ensuring all relevant tasks has been completed in order for a smooth hand-over at the end of the shift
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

• Acting as switchboard operator, checking and answering all the emails on Hotel Operation Inbox. Answering phone calls promptly and knowledgeably, ensuring complete and accurate information
• Processed expense reports, resulting in accurate financial records maintained consistently.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.

• Manage room bookings by phone, mail or face-to-face
• Administer all reservations, cancellations and no-shows
• Duty Manager shifts- Oversee security of the facility -Address customer issues and complaints
• Provide reports, as required, for housekeepers and management
• Preparing bills and taking payments
• Dealing with all inquiries in person, on the telephone or via e-mail

• Training and assigning of all tasks to staff on shifts
• Monitoring service levels provided by staff to our customers
• Dealing with unhappy guests and solving customer complaints with a smile
• Daily use of social media to promote events at the café
• Signing of staff time sheets and liaising with payroll for wage payments
• Upheld safety measures, minimising workplace accidents and injuries.

• Promote sales and services to customers
• Identify interest and understand customer needs and requirements
• Compiled and reviewed consumer data on patterns and preferences for marketing information.