Summary
Overview
Work history
Education
Skills
LANGUAGES
PERSONAL INFORMATION
Timeline
Generic

Gintare Nicol

Banff, Ladysbridge ,Aberdeenshire

Summary

Currently I am employed as a Steward/Guide at Duff House, I am a highly motivated individual with extensive experience in customer service industry. I have a proven ability to excel in fast-paced environments, demonstrating exceptional communication skills and managing multiple priorities while maintaining attention to details. As a confident team player, I thrive in collaborative settings but am equally adept at working independently. I am keen to learn new things and continuously improve my skill set. Much of my administrative experience comes from my time as a Junior Assistant Manager in a hotel, where I worked closely with managers, the admin team, and the booking team to ensure smooth operations. However, this is not limited to it, as several of my more recent roles also required administrative responsibilities, where I demonstrated adaptability, accuracy, and the ability to manage competing priorities effectively.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work history

Steward/Guide

Historic Environment Scotland
Banff
07.2022 - 09.2025
  • Provide pro-active interaction to the visitors in person or by phone
  • Lead guided tours
  • Promote and encourage sales
  • Cash handling
  • Promote HES sites and events
  • Work as a part of the team
  • Appropriate shopkeeping

Manager, Assistant Manager

Nargile Restaurant
Aberdeen
01.2019 - 06.2022
  • Provided exceptional customer service, ensuring guest satisfaction and service efficiency during busy periods.
  • Handled order processing and money transactions accurately.
  • Resolved complaints promptly to maintain positive customer relationships.
  • Managed phone inquiries and booking appointments professionally.
  • Led team to meet targets and enhance sales through superior service delivery.
  • Demonstrated extensive food knowledge, including allergen awareness for informed customer choices.
  • Oversaw stock ordering and staff scheduling to optimize operations.
  • Conducted staff hiring to build a competent team.

Junior Assistant Manager

Menzies Hotel
Dyce
01.2013 - 12.2013
  • Maintained comprehensive business records and utilized Opera system for operations.
  • Assisted restaurant and food and beverage managers to optimize service delivery.
  • Handled check-in/out processes for guests, ensuring seamless experiences.
  • Managed duty manager phone communications, addressing inquiries and concerns promptly.
  • Supervised staff adherence to food safety guidelines and company standards.
  • Led team briefings prior to service to ensure preparedness and efficiency.
  • Oversaw function set-ups, including conferences and events, to meet client expectations.
  • Delivered training for new team members, enhancing overall team performance.

Education

Bachelor of Arts (Honours) - International Tourism Management

Robert Gordon University
Aberdeen
01.2017 - 01.2019

Higher National Diploma (HND) - Travel and Tourism

North East Scotland College (NESCOL)
Aberdeen
01.2015 - 01.2017

Higher National Certificate (HNC) - Administration and Information Technology

Aberdeen College (NESCOL)
Aberdeen
01.2011 - 01.2012

International Certification of Digital Literacy (ICDL) - IT user fundamentals

Banff and Buchan College
Fraserburgh
01.2011 - undefined

Scottish Vocational Qualification - Business and Administration

Banff and Buchan College
Fraserburgh
01.2010 - 01.2011

Skills

  • Customer service excellence
  • Effective communication
  • Time management strategies
  • ICDL proficiency
  • Adaptability to changing conditions
  • Passionate about travel

LANGUAGES

Lithuanian
English

PERSONAL INFORMATION

  • Reference: Historic Environment Scotland
  • Date of birth: 1991-08-19
  • Nationality: Lithuanian
  • Full and clean UK driving license

Timeline

Steward/Guide

Historic Environment Scotland
07.2022 - 09.2025

Manager, Assistant Manager

Nargile Restaurant
01.2019 - 06.2022

Bachelor of Arts (Honours) - International Tourism Management

Robert Gordon University
01.2017 - 01.2019

Higher National Diploma (HND) - Travel and Tourism

North East Scotland College (NESCOL)
01.2015 - 01.2017

Junior Assistant Manager

Menzies Hotel
01.2013 - 12.2013

Higher National Certificate (HNC) - Administration and Information Technology

Aberdeen College (NESCOL)
01.2011 - 01.2012

International Certification of Digital Literacy (ICDL) - IT user fundamentals

Banff and Buchan College
01.2011 - undefined

Scottish Vocational Qualification - Business and Administration

Banff and Buchan College
01.2010 - 01.2011
Gintare Nicol