Gintare Naruseviciute
Norwich
Summary
Dynamic and adaptable professional with a strong foundation in customer service and sales. Demonstrates exceptional skills in active listening, cold calling, and resolving customer issues, ensuring high levels of customer satisfaction. Known for resilience, patience, and self-motivation, consistently delivering results through effective time management and computer proficiency. Committed to leveraging quick learning abilities and professionalism to drive success in future roles.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Office assistant
DYY LTD
Norwich, Norfolk
04.2025 - Current
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Maintained office files for reliable reference, including electronic and hard copies.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Scheduled appointments effectively to ensure efficient time management for executives.
- Coordinated staff schedules, ensuring smooth daily operations.
PTS Driver
On Cue Patient Transport
London
10.2024 - 01.2025
- Used safe manual lifting and manoeuvering techniques for good patient mobility
- Maintained outstanding hygiene standards through thorough equipment cleaning and sanitising
- Moved patients between clinical settings for prompt care and treatment
- Drove safely and carefully to meet legal requirements and maintain patient safety
- Delivered outstanding patient care through kind, compassionate communication and relationship-building
- Maintained clean, well-functioning vehicle through regular attention and care
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers
Customer Service Agent
Applegreen
Enfield, ENF
10.2022 - 09.2023
- Support the day to day operations of the business
- Dealing with customers in a friendly, helpful manner
- Handling cash and dealing with other administrative tasks
- Replenishing shelves as required
- Resolving customer issues, and ensuring all customers receive an exceptional service
- Working as part of a team
Sales Trainee
Verisure
Romford, HAV
11.2022 - 07.2023
- Drove team revenue totals by bringing in top sales numbers
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
- Creating your own sales opportunities: cold canvassing in businesses and in residential areas
- Building a portfolio of long-term relationships with your customers and generating referrals from existing clientele
- Managed customer expectations and helped navigate sales processes
- Demonstrated products to customers, answered questions and redirected objectives to positive features
Driver
DYY Ltd
Harlow, Essex
03.2022 - 09.2022
- Delivered goods safely by adhering to strict road safety rules
- Enhanced customer satisfaction with prompt and courteous delivery service
- Performed daily vehicle inspections to ensure safety
- Managed time efficiently to meet all delivery deadlines
- Kept accurate records of all deliveries made during the day
- Demonstrated professionalism when dealing with clients, fostered positive relationships
HMO Estate Agent
London WhosWho LTD
Ilford, RDB
03.2020 - 08.2022
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Maintained connections with clients to encourage repeat business and referrals
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships
- Communicated with clients to understand property needs and preferences
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs
- Dealt with queries with kindness, patience and clarity to ensure positive customer satisfaction and resolution
- Main office duties
- Managed contracts, negotiations and all aspects of lettings to finalize and exceed customer expectations
- Rent high volume of properties in short timeframes to exceed quotas and maximize business revenue
Education
International Business Management
Anglia Ruskin University
ENG 01.2019 - 06.2023
Skills
- Adaptable
- Quick learner
- Hard working
- Energetic
- Patience
- Resilience
- Resolving customer issues
- Professionalism
- Self- motivation
- Attentive
- Active Listening
- Cold Calling
- Dealing with customers
- Customer service
- Sales
- Time Management
- Computer proficiency
Timeline
Office assistant
DYY LTD
04.2025 - Current
PTS Driver
On Cue Patient Transport
10.2024 - 01.2025
Sales Trainee
Verisure
11.2022 - 07.2023
Customer Service Agent
Applegreen
10.2022 - 09.2023
Driver
DYY Ltd
03.2022 - 09.2022
HMO Estate Agent
London WhosWho LTD
03.2020 - 08.2022
International Business Management
Anglia Ruskin University
01.2019 - 06.2023
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