Gintare Dauksaite

• Lead a front-of-house team in a fast-paced, high-profile restaurant.
• Ensured smooth coordination between front and back of house.
• Handle VIP guests and high-net-worth individuals with discretion and personalized attention.
• Train, mentor, and motivate staff to maintain professionalism and efficiency.
• Deliver exceptional guest experiences, ensuring service meets the highest hospitality standards.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Trained new employees, offering ongoing support and guidance to maintain first-class customer service.
• Handled customer complaints and restored satisfaction through tactful communication and swift resolution.

• Dealt with enquiries via email and telephone
• Covered the front office, acting as a receptionist
• Updated and processed bank and rent statements on spreadsheets
• Prepared and finalised tenancy agreements making sure all the necessary paperwork is up to date
• Arranged viewings, inspections, and inventories
• Performed various in-office administrative duties
• Advertised available properties

• Delivered high quality service by greeting and serving customers in a timely, friendly manner.

• Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.

• Liaised with customers during meals to ensure orders were received correctly and were enjoyed.

• Retained in-depth bar and menu item knowledge, providing recommendations to suit guest taste.

• Warmly greeted guests upon arrival to create welcoming atmosphere.

• Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.

• Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.

• Trained new waitstaff to maintain service excellence across the team
• Achieved and exceeded revenue levels, up-selling additional products
when appropriate

• Took accurate food and drinks orders, using a POS ordering software

• Liaised with bar and kitchen staff to maintain seamless customer service outputs and ensure timely delivery of food and beverages.

• Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.

• Finalised and settled bills , warmly farewelling guests to maintain positive impressions.

• Responsible for serving beverages, drinks and food
• Assisted and supported the head waiter in order to provide the best
possible service to the customers and fulfil their requests
• Ensured that the assigned work station is clean and sanitized
according to the company's high standards
• Prepared tables by setting up linens, silverware and glasses