GINSON ABRAHAM
Customer service Assistant
Pathanamthitta
Summary
Experienced and dedicated professional with a proven history in customer assistance, telecommunications, and hospitality management. I am excited to apply my skills and passion for hospitality to the aviation industry, ensuring passenger safety, satisfaction, and a seamless travel experience.
Overview
2
2
years of professional experience
Work History
Employee
Bin Majid Beach Hotel
Ras Al Khaima
01.2024 - Current
- Supported housekeeping team in conducting thorough cleaning and sanitization procedures to ensure guest comfort and safety.
- Collaborated with team members to prioritize tasks and efficiently address guest requests and concerns.
- Gained hands-on experience in delivering personalized service and ensuring guest satisfaction during their stay.
- Participated in training sessions to enhance skills in hospitality, housekeeping, and guest relations.
Call Center Agent
Dynamed Solutions
01.2023 - 05.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Executive
Woodland Store
01.2022 - 01.2023
- Provided courteous and efficient service to customers, addressing inquiries and assisting with purchases and returns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with team members to optimize operations and enhance customer satisfaction.
- Resolved customer complaints and issues effectively, aiming to achieve positive resolutions and maintain customer loyalty.
Education
Diploma - Hospitality Management
AURIC INSTITUTION
JAIPUR,INDIA12.2023
Bachelor of Arts - Economics
MAR THOMA COLLEGE
KERALA,INDIA03.2021
Skills
Excellent communication skills
Customer service abilities
Problem-solving skills
Teamwork capabilities
Attention to detail
Cultural sensitivity
Physical fitness and health
Swimming
Language skills (English, Hindi, Tamil, Malayalam)
Flexibility and adaptability
Declaration
I declare that the information provided in this CV is true to the best of my knowledge and belief.
Work Preference
Work Type
Full TimeWork Location
RemoteCertification
- Certified Microsoft Officee specialist, Enbridg Institute of Management and Technology.
- Certified professional in Tally Prime, Enbridg Institute of Management and Technology.
- International Certificate in Corporate Accounting, Enbridg Institute of Management and Technology.
Timeline
Employee
Bin Majid Beach Hotel
01.2024 - Current
Call Center Agent
Dynamed Solutions
01.2023 - 05.2023
Sales Executive
Woodland Store
01.2022 - 01.2023
Diploma - Hospitality Management
AURIC INSTITUTION
Bachelor of Arts - Economics
MAR THOMA COLLEGE
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